Aug 15, 2019, by Dominique Raviart
Deutsche Telekom (DTAG) recently announced it is moving T-Systems’ communication services activities with enterprise clients (TC division) and Government clients (Classified division) to Telekom Germany. Accordingly, T Systems’ TC and Classified divisions will be folded into Telekom Germany’s B2B Communications division that currently services small businesses and m[...]
Jan 24, 2018, by John Laherty
John Laherty, Senior Analyst with NelsonHall’s IT Services practice, talks about his recently completed global research project on ‘Next Generation End-User Computing Services’, which covers latest developments in build and run workplace services. Here he touches on EUCS market size and growth, key drivers, and major trends – including the shift towards person[...]
Oct 06, 2017, by Dominique Raviart
In a surprise transaction, Office Depot announced the acquisition of U.S.-based CompuCom, an end-user computer specialist. The price is significant: ~$1bn, including $750m in cash and 45m shares of Office Depot, with the seller, PE Thomas H. Lee Partners, owning 8% of the share of Office Depot. Despite revenues of $10.6bn, Office Depot has a market cap of just ~$2bn.
With the acqu[...]
Apr 18, 2017, by Dominique Raviart
We recently talked to HPE Technology Services (TS) about its recent Pointnext branding campaign. Despite the divestment of its Enterprise Services unit, HPE has retained very significant IT services capabilities, provided through Pointnext. Technology Services is a sizable unit with FY16 revenues of ~$7.9bn (for the period ending 31 October 2016), and has a headcount of 25k across 80 countries[...]
Jul 08, 2016, by Dominique Raviart
Four years ago, at the time of the London 2012 Olympics and Paralympic Games, NelsonHall reported on the work Atos does for the International Olympic Committee (IOC) though its Major Events unit. See our previous commentary here. This week we visited its center in Barcelona to get an update on the work it is doing for the Rio Games starting next month,
The Olympic Games remain a fantastic o[...]
Nov 17, 2015, by Dominique Raviart
CSC has just laid out the financial targets of the standalone business which will retain the CSC moniker when the U.S federal company, CRSA, breaks off. As well as CSC’s global commercial business, it includes non-U.S. public sector businesses (~$700m revenues in FY15).
In its FY15 (ending March 31, 2015) this part of CSC achieved revenues of $8.1bn, and an adjusted operating margin[...]
Oct 10, 2014, by Dominique Raviart
As part of its Analyst Day, Unisys provided NelsonHall an update on its end-user computing services activities.
The company is aiming to enhance its end-user experience, de-emphasizing its traditional service desk approach and aiming to add alternative channels for connecting end-users and support personnel.
As part of this initiative, the company is spreading the usage of its Tech Caf&eacut[...]
Aug 21, 2014, by Dominique Raviart
Wipro has updated NelsonHall on its ServiceNXT initiative. ServiceNXT aims to increase productivity in both IT infrastructure management and application management contracts. ServiceNXT is based on:
Usage of Wipro IP and recommended COTS tools across the client’s operation for various tasks including ITSM, change management, demand management, problem management
Analytics, based on d[...]
Aug 19, 2014, by Dominique Raviart
T-Systems recently updated NelsonHall on its virtual desktop service offering, Dynamic Workplace, its new brand name for Future Workplace, a virtual desktop offering introduced in 2013.
T-Systems Dynamic Workplace was introduced to address client needs for virtual desktop and mobility overall, based on a centralized approach to applications and data. T-Systems with this offering has taken sever[...]
Jul 08, 2014, by Dominique Raviart
In the world of IT services, professional services, e.g. consulting, systems integration and application development, are a cyclical business. Spending growth – or decline – depends very much on GDP growth, corporate moral and investment intentions. Professional services growth has varied since on a quarterly basis, since 2008, between -8% to +9%, on a worldwide basis.
IT outsourcin[...]
Mar 24, 2014, by Dominique Raviart
NelsonHall recently attended Computacenter's second ever analyst and advisor day. The company highlighted recent achievements, its connection with hardware and software reselling and its immediate strategic priorities.
CEO Mike Norris referred back to 2002 and the acquisition of Compaq by HP, which led to it losing a major source of revenues and[...]
Feb 10, 2014, by NelsonHall Analyst
The new deal between Hartlepool Council and Northgate Public Services (PS) shows how old-style local authority partnership contracts can evolve. This, is a low risk deal for Hartlepool Council, unlike other local authority partnerships of yester-year that failed to deliver. For a start, Northgate has provided the Council’s IT services since 2001 and it has already established a presenc[...]
Dec 06, 2013, by Dominique Raviart
Amazon Web Services has launched Amazon WorkSpaces, a public cloud-hosted standard virtual desktop offering. The offering mirrors the IaaS Amazon EC2 offerings of Amazon Web Services, with shared IT infrastructures, multi-tenancy, fast provisioning and opex models.
Amazon Workspaces features include:
A choice of different CPUs, memory, storage
Storage is attached to each virtu[...]
Aug 30, 2013, by Dominique Raviart
NelsonHall is currently conducting a report on virtual desktop services and BYOD. The market is shifting from virtual desktop services to services that support choose your own device scenarios. Enterprise mobility, however, remains strictly confined to smart phones and to some extent to tablets.
Traditionally, there were two main end user outsourcing offerings in the market:[...]