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The Future of Learning Services: Prioritizing the Skills Gap for the New Era of Work

Market Analysis

by Nikki Edwards

published on Nov 29, 2023

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Report Overview:

NelsonHall's market analysis of the Future of Learning Services' services and industry trends consists of 145 pages

Who is this Report for:

NelsonHall’s Learning Services report is a comprehensive market assessment report designed for:

  • Sourcing managers investigating sourcing developments within the Learning Services market 
  • Vendor marketing, sales, and business managers developing strategies to target Learning Services
  • Financial analysts and investors specializing in the Learning Services sector.

Scope of this Report:

The report analyzes the worldwide market for Learning Services and addresses the following questions:

  • What is the market size and projected growth for the Learning Services market by geography?
  • What is the profile of activity in the global Learning Services market by industry sector?
  • What are the top drivers for the adoption of Learning Services?
  • What are the benefits currently achieved by users of Learning Services?
  • What factors are inhibiting user adoption of Learning Services?
  • Who are the leading Learning Services vendors globally and by geography?
  • What combination of services is typically provided within Learning Services contracts, and what new services are being added?
  • What is the current pattern of delivery location used for Learning Services, and how is this changing?
  • What are the challenges and success factors within Learning Services?

Key Findings & Highlights:

Skills and broader talent shortages, alongside unpredictable, ever-changing external market forces, will be the dominant challenges organizations and Learning Services vendors will face for the foreseeable future.

Learning is vital to organizations’ future success in attracting, developing, and retaining talent, and is critical for long-term business survival. More organizations of all sizes lack the internal know-how to become or remain future-fit, and many do not have basic, essential visibility of their workforce’s current skills to help them move forward.

Learning Services vendors offer sophisticated services covering learning content, administration, delivery, technology, and consultancy, which have evolved in step with the maturity of their clients’ learning functions. These have developed to give more forward-thinking organizations a competitive edge. But gaps in that provision, notably helping businesses embrace a skills-first model, learning around specific skills clusters, and services aimed at SMBs, are becoming glaringly apparent as the complexity of challenges intensifies for all sizes of organization. Learning and skilling must focus on all skills required by client organizations for the future of work regardless of employee seniority or career stage, and significant consultancy support must be given to get the basics of skilling in place so organizations can build on those foundations and plug their gaps in knowledge. Alongside, vendors must keep pace with the rapid evolution of technology via expert internal teams or partnerships to prove their ROI worth, while investing in generative AI, which is likely to be revolutionary in its potential usage for Learning Services in years to come, based on successful use cases undertaken in 2023.

Leading vendors, while providing sophisticated learning services and tech, are also offering new solutions to plug those glaring gaps in market provision, and are reaping the rewards for doing so. Market awareness, deep client understanding, operational agility, flexibility, and adaptability are vital for Learning Service vendor success in a VUCA world.

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