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Infosys BPM - Healthcare Payer Operations Transformation

Vendor Analysis

by Bilal Chaudhry

published on May 14, 2024

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Report Overview:

This NelsonHall vendor assessment analyzes Infosys BPM's offerings and capabilities in Healthcare Payer Operations Transformation 

Who is this Report for:

NelsonHall’s Healthcare Payer Operations Transformation profile on Infosys BPM is a comprehensive assessment of Infosys BPM's offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of Infosys BPM and identifying vendor suitability for Healthcare Payer Operations Transformation RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the Healthcare Payer Operations Transformation sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Infosys BPM's Healthcare Payer Operations Transformation offerings, capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, challenges, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization, including the location of delivery centers.

Key Findings & Highlights:

Infosys BPM is an IT and business process management services subsidiary of Infosys Limited with ~56k employees globally. It provides services across various industries, including BFSI, communication, CPG, energy & utilities, healthcare, logistics, manufacturing, media & entertainment, and retail services. Infosys BPM has pivoted to a digital-first approach with established active labs globally to assist BPO clients with their transformation journey. This includes three different levels of transformation: service, process, and digital. Infosys BPM healthcare practice in the U.S. works with all 5 top healthcare payers and 3 of the 5 Medicaid MCOs.

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