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CX Services in High Tech and Automotive
Oct 25, 2024 | Market Analysis by Ivan Kotzev
NelsonHall’s market analysis of the CX Services in High Tech and Automotive market consists of 96 pages and focuses on strategies for 2024 and beyond. [...]view this reportdownload abstract
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CX Services in High Tech & Automotive 2024
Published on: September 18, 2024 by Ivan KotzevLatest CX Services by Industry Market Forecast
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CX Services by Industry:
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Conduent Doubles Down on Travel for CX Services Growth
Apr 26, 2023, by Ivan KotzevTravel and hospitality are among the fastest-growing CX services sectors in 2023, with the market recovering to pre-pandemic levels. However, while vendors and clients are trying to adapt to the increased demand, they face higher costs, changing customer requirements, and more IROPs. [...]
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Comdata: How Customer Insights Are Transforming CX in Retail & CPG
Aug 05, 2019, by Ivan KotzevA common theme in the upcoming NelsonHall CX Services in Retail & CPG report is the increasing need by sector clients to generate and operationalize insights from their customers. Technology has shifted the power to consumers who are less loyal to brands and change their buying beh[...]
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The End of Telecoms Sector Dominance in CX Services?
May 01, 2018, by Ivan KotzevFor many years, the telecoms sector has been the dominant market for customer experience (CX) services providers. However, over the last few years, consolidation, flat performance, decreasing margins caused by market saturation, new digital models and competitors, and unfavorable regul[...]
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CPG’s Digital CX Future: Notes from HGS Forum
Dec 13, 2017, by Ivan KotzevI recently attended HGS’ forum on the trends and challenges in CX for the European Consumer Packaged Goods (FMCG) market. In the company’s West London center, clients and prospects including Colgate, Danone, L’Oréal, Nespresso, Nomad Foods, and Mars discussed t[...]
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Closing the Gap in Healthcare: TeleTech’s Approach
Jun 28, 2017, by Ivan KotzevIn April 2017, TeleTech acquired healthcare BPS provider Connextions for $80m. The acquisition makes healthcare the second largest vertical for TeleTech, expected to reach ~21% of their annual revenue at ~$300m. I spoke with TeleTech recently to discuss the acquisition and their focus [...]
latest blog posts on
CX Services by Industry:
-
Conduent Doubles Down on Travel for CX Services Growth
Apr 26, 2023, by Ivan KotzevTravel and hospitality are among the fastest-growing CX services sectors in 2023, with the market recovering to pre-pandemic levels. However, while vendors and clients are trying to adapt to the increased demand, they face higher costs, changing customer requirements, and more IROPs. [...]
-
Comdata: How Customer Insights Are Transforming CX in Retail & CPG
Aug 05, 2019, by Ivan KotzevA common theme in the upcoming NelsonHall CX Services in Retail & CPG report is the increasing need by sector clients to generate and operationalize insights from their customers. Technology has shifted the power to consumers who are less loyal to brands and change their buying beh[...]
-
The End of Telecoms Sector Dominance in CX Services?
May 01, 2018, by Ivan KotzevFor many years, the telecoms sector has been the dominant market for customer experience (CX) services providers. However, over the last few years, consolidation, flat performance, decreasing margins caused by market saturation, new digital models and competitors, and unfavorable regul[...]
-
CPG’s Digital CX Future: Notes from HGS Forum
Dec 13, 2017, by Ivan KotzevI recently attended HGS’ forum on the trends and challenges in CX for the European Consumer Packaged Goods (FMCG) market. In the company’s West London center, clients and prospects including Colgate, Danone, L’Oréal, Nespresso, Nomad Foods, and Mars discussed t[...]
-
Closing the Gap in Healthcare: TeleTech’s Approach
Jun 28, 2017, by Ivan KotzevIn April 2017, TeleTech acquired healthcare BPS provider Connextions for $80m. The acquisition makes healthcare the second largest vertical for TeleTech, expected to reach ~21% of their annual revenue at ~$300m. I spoke with TeleTech recently to discuss the acquisition and their focus [...]
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