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CX Services Transformation
Apr 22, 2024 | Market Analysis by Ivan Kotzev
NelsonHall’s market analysis of the CX Services Transformation market consists of 108 pages and focuses on strategies for 2024 and beyond. [...]view this reportdownload abstract
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CX Services Transformation 2024
Published on: February 22, 2024 by Ivan KotzevLatest CX Services Transformation Market Forecast
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CX Services Transformation:
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CX Services in 2025: Delivering Business Outcomes with GenAI
Jan 28, 2025, by Ivan KotzevCalendar 2024 was relatively muted for the global CX services market, with continued headwinds in large verticals in core North American and European geographies. In parallel, GenAI investments and rebalancing of the delivery portfolio challenged consistent margin improvement. 2025 [...]
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WNS Analytics Innovates Through Productized Services
Oct 11, 2024, by Ivan KotzevIn 2024, WNS rebranded and relaunched its analytics practice to include data, analytics, AI services, and consulting in a unified offering to enable decision intelligence. I spoke with Gautam Singh, the head of WNS Analytics, covering the opportunities and pitfalls of GenAI solutions, [...]
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Movate AI to Drive Enterprise Reinvention at Scale with AI-First Framework
Sep 03, 2024, by Ivan KotzevIn August, NelsonHall spoke with the leadership of Movate AI to discuss the market expectations and challenges of AI integration, their in-house holistic framework, target applications, existing deployments, and how the company plans to build commercial relationships around this AI rei[...]
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Tech Mahindra Populii: Addressing AI Training Hypergrowth
Apr 05, 2024, by Ivan KotzevPopulii is Tech Mahindra’s enterprise gig marketplace for data collection, user studies, and microtasks. NelsonHall recently spoke with Populii executives about the platform’s current capabilities and growth plans in support of the exploding AI data training market. Huma[...]
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Solving Business Challenges with GenAI: Interview with Bharath Vasudevan, Tech Mahindra
Oct 04, 2023, by Ivan KotzevI spoke with Bharath Vasudevan, Chief Capability Officer, Tech Mahindra Business Process Services, on the company’s investments in GenAI, the business challenges it addresses, and the longer-term effects on CX services. What are some of the immediate opportunities for using Ge[...]
latest blog posts on
CX Services Transformation:
-
CX Services in 2025: Delivering Business Outcomes with GenAI
Jan 28, 2025, by Ivan KotzevCalendar 2024 was relatively muted for the global CX services market, with continued headwinds in large verticals in core North American and European geographies. In parallel, GenAI investments and rebalancing of the delivery portfolio challenged consistent margin improvement. 2025 [...]
-
WNS Analytics Innovates Through Productized Services
Oct 11, 2024, by Ivan KotzevIn 2024, WNS rebranded and relaunched its analytics practice to include data, analytics, AI services, and consulting in a unified offering to enable decision intelligence. I spoke with Gautam Singh, the head of WNS Analytics, covering the opportunities and pitfalls of GenAI solutions, [...]
-
Movate AI to Drive Enterprise Reinvention at Scale with AI-First Framework
Sep 03, 2024, by Ivan KotzevIn August, NelsonHall spoke with the leadership of Movate AI to discuss the market expectations and challenges of AI integration, their in-house holistic framework, target applications, existing deployments, and how the company plans to build commercial relationships around this AI rei[...]
-
Tech Mahindra Populii: Addressing AI Training Hypergrowth
Apr 05, 2024, by Ivan KotzevPopulii is Tech Mahindra’s enterprise gig marketplace for data collection, user studies, and microtasks. NelsonHall recently spoke with Populii executives about the platform’s current capabilities and growth plans in support of the exploding AI data training market. Huma[...]
-
Solving Business Challenges with GenAI: Interview with Bharath Vasudevan, Tech Mahindra
Oct 04, 2023, by Ivan KotzevI spoke with Bharath Vasudevan, Chief Capability Officer, Tech Mahindra Business Process Services, on the company’s investments in GenAI, the business challenges it addresses, and the longer-term effects on CX services. What are some of the immediate opportunities for using Ge[...]
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