Vendor Analysis
published on May 27, 2016
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Report Overview:
This NelsonHall vendor assessment analyzes Tech Mahindra’ offerings and capabilities in Customer Management Services.
Who is this Report for:
NelsonHall’s Customer Management Services (CMS) profile on Tech Mahindra is a comprehensive assessment of Tech Mahindra’s offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CMS and identifying vendor suitability for CMS RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Tech Mahindra’s CMS offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
Tech Mahindra’s customer management services (CMS) offerings are part of its business services group (BSG), which also includes asset management, drug safety, source to pay, F&A, art pack management, and consulting.
It offers customer management services in:
- Customer care
- Sales
- Technical support
- Fulfillment and back-office.