Vendor Analysis
published on Mar 17, 2023
Report Overview:
This NelsonHall vendor assessment analyzes Concentrix’s offerings and capabilities in healthcare payer business process services
Who is this Report for:
NelsonHall’s Healthcare Payer BPS profile on Concentrix is a comprehensive assessment of Concentrix’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of healthcare payer BPS and transformation services and identifying vendor suitability for healthcare payer-related RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the healthcare payer sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Concentrix’s healthcare payer BPS and operational transformation offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
Concentrix’s core client base in the sector is enterprise healthcare payers. Increasingly, the company is targeting national provider groups and new economy and disruptor brands.
For both groups, a major focus area is transforming customer journeys to achieve easier, more relevant, personalized, and real-time engagements, where the brand representatives show empathy and trust while meeting the customer on optimized and smart channels. Companies look to evolve to proactive versus reactive support with contextual information during customer interactions.