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Rachael Stormonth, Senior Vice President at BPS analyst house NelsonHall, discusses the latest business trends in F&A BPS with Professional Outsourcing magazine, and describes how some companies are using it as a platform for business transformation.
published on Mar 12, 2013
This NelsonHall vendor assessment analyzes Infosys' offerings and capabilities in multi-process finance & accounting outsourcing (MP FAO) services. Infosys is one of a number of F&A Outsourcing services companies analyzed as part of NelsonHall's MP FAO industry analysis.
Infosys is a $7.4bn Indian IT services and BPO company, headquartered in Bangalore. Infosys was listed on the NASDAQ in 1999. Infosys BPO Ltd., formerly Progeon is a subsidiary of Infosys Group.
NelsonHall's multi-process F&A BPO (MP FAO) Vendor Assessment for Infosys is a comprehensive assessment of IBM's MP FAO offerings and capabilities designed for:
The profile provides a comprehensive and objective analysis of Infosys' MP FAO offerings, capabilities, and market and financial strength, including:
Infosys gained its first major multi-process F&A BPO (MP FAO) contract in July 2007: a 7-year $250m contract with Royal Philips Electronics ('Philips').
The success of Infosys' MP FAO contract with Philips (now in its 6th year) has not been replicated often enough over the past five years and in part this has been due to management ambition (achieved with some success) to establish Infosys first and foremost as a leading infrastructure services provider and systems integrator.
Infosys has however made significant investments in its FAO business. One such investment has been the recent opening, in December 2012 of its newest, purpose built service delivery center in Lodz, Poland which holds ~2,000 seats and can be expanded to ~4,000 seats. The center is Infosys' prime F&A delivery hub serving its clients' European operations and in its new location, presents a shop window for attracting new clients.
