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John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.
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Market Analysis
by John Willmott
published on Sep 19, 2011
Report Overview:
Report Outline:
NelsonHall's "Sales & Fulfillment Optimization" study is based on 193 interviews with executives responsible for sales & fulfillment processes.
The study identifies:
- Process ownership by sub-process within the sales & fulfillment value chain
- Levels of satisfaction with individual processes & end-to-end value chain integration
- The major process issues and initiatives within pre-sales, after-sales, and fulfillment operations
- The perceived role of third-parties both via channel partners and specialist outsourcing vendors.
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