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Liz is HR Technology and Services Research Director at NelsonHall, with global responsibility for key HR research projects including Cloud-Based HR Transformation, Cloud-Based Benefits Services, HCM Technology, EoR, Global Payroll and The Future of HR, as part of NelsonHall's wider HR Technology & Services practice.
meet & followNikki is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. Nikki covers HR services research in the areas of Recruitment Process Outsourcing (RPO), Managed Service Programs (MSP), Total Talent, and Learning.
meet & followJeanine is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. She has global responsibility for key HR areas including employer of record (EOR) and learning platforms.
meet & followDeeAnna is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. She has global responsibility for key HR areas including HCM technology, workforce management, and health & welfare administration.
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Please visit NelsonHall's HRO Insight blog for further updates from our analysts daily
published on Oct 12, 2021
NelsonHall's market analysis of digital workplace services industry and trends consists of 73 pages plus detailed appendices.
NelsonHall’s “Advanced Digital Workplace Services” report is a comprehensive market assessment report designed for:
This report analyzes the market for digital workplace services. It addresses the following questions:
NelsonHall’s market analysis of advanced digital workplace services consists of 73 pages.
Organizations are utilizing digital workplace services as an enabler for hybrid workplace transformation and to enhance overall employee experience.
Key requirements for digital workplace services include a greater focus on low code/no code and Microsoft Power Platform to drive productivity enablement. Also, and increasing usage of end-user analytics tools (including NexThink, 1E Tachyon, Qualtrics, and SysTrack) to monitor end-user consumption and sentiment based on personas to drive even deeper personalization and UX.
Digital workplace services are focusing on human-centric experiences across the entire employee lifecycle and in supporting clients’ business outcomes.
Vendors are developing a persona-centered design thinking led approach to collaboratively develop experience frameworks and solutions with clients and end-users.
Key services include a focus on design thinking in consulting and advisory engagements across digital workplace services, expediting as a service (aaS) offerings including Device as a Service (DaaS), Workplace as a Service, VDI, AI-led service desk, Modern Management and Evergreen services, and intelligent collaboration services.
To deliver these services, IT service vendors are investing in capabilities including:
IT services vendors are also using a plethora of third-party tools in support of predictive analytics, automation, AI, self-heal, UEM, IAM, virtualization services, smart hybrid workplace and end-user experience.
published 2021-12-07 | Project by John Laherty