featured posts:
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Neeyamo Addressing the White Spaces in HR
May 18, 2018, by Gary BragarNow in its tenth year, Neeyamo is hitting its stride as a niche global HR services provider. I recently caught up with the company at its first U.S. analyst and advisor event for an update on its HR service lines. Strategic focus Neeyamo aims to ‘address the white spaces in HR technology and services’, including underserved markets and geographies. It positions itse[...]
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Why Digital Onboarding is Essential
Apr 27, 2018, by Nikki EdwardsIs your organization already struggling to find the best talent? If so, put yourself in the shoes of a candidate for a moment. Take a look at your organization’s employer branding on your website and social media pages. Do you think candidates would be impressed? Hopefully yes, but many organizations’ employer branding leaves a lot to be desired. Appealing to all possi[...]
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Next Generation HCM Technology: Report Overview
Apr 27, 2018, by Elizabeth RenniePete Tiliakos, Principal HR Technology & Services Analyst, talks about his recently completed global research project on ‘Next Generation HCM Technology’, which features analysis of 18 cloud-based HCM platforms from 16 leading vendors.[...]
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Zalaris: Transforming into a One-Stop-HR-Shop for European Organizations
Apr 09, 2018, by NelsonHall AnalystOver the last year, Zalaris has markedly stepped up its geographic and service expansion journey – first fuelled by the acquisition of Germany-based Sumarum AG and then with the acquisition of U.K.-based ROC Global Solution Consulting. It’s important to note that Zalaris’ success in the wider Nordic market was also a result of two acquisitions soon after it[...]
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The Impact of VR & Gamification on Candidate Assessment
Mar 28, 2018, by Nikki EdwardsOne of the things that was very clear from my visit to the UNLEASH HR industry event in London last week was that virtual reality and other interactive tech has arrived in the talent acquisition space in a big way. Here I look specifically at examples of how VR and gamification are having an impact on the candidate assessment process. Candidate assessment is one of the hot talent [...]
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ADP’s Spotlight on Engagement & Retention
Mar 23, 2018, by Gary BragarAt ADP’s annual Meeting of the Minds client event this past week, what caught my attention most were the initiatives geared towards improving employee engagement/satisfaction and retention. Clearly, ADP has identified these areas as key, with its own research institute finding that ~2/3 of all turnover is voluntary – i.e. employees are leaving because they have not been g[...]
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Candidate Focus: RPO Vendors Can Up Their Game
Mar 12, 2018, by Gary BragarNelsonHall recently published its Next Generation RPO market analysis and NEAT vendor assessment, as part of which we interviewed the clients of 20 RPO vendors across North America, Europe, and Asia Pacific to ascertain their expectations and satisfaction levels across a range of >40 recruitment service criteria. Here I look at how working with candidates has emerged as the top area for impr[...]
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CloudPay’s Automation Roadmap for Optimizing Global Payroll
Mar 07, 2018, by Elizabeth RennieNelsonHall’s most recent Next Generation Payroll Services market analysis reveals that payroll service buyers are focused on access to transformation-enabling technology. The use of automation has become commonplace, with payroll vendors leveraging RPA, AI, and machine learning capabilities to eliminate manual effort in the payroll process. And payroll service providers are inv[...]
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ADP Updates on UX, Talent Management & Automation
Feb 09, 2018, by Elizabeth RennieLast week I attended ADP’s 14th annual ReThink multi-national client event in Monte Carlo, where the theme was ‘Transform the Way the World Works’. The lineup of guest speakers included journalist and media figure Tina Brown, who shared themes from Davos (including the importance of restoring trust and gender equality in the workplace), former British Prime Minister[...]
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HR Services: Takeaways From SD Worx InspireEurope 2018 (vlog)
Feb 07, 2018, by Elizabeth RenniePete Tiliakos reports from the SD Worx InspireEurope 2018 conference, where topics under discussion included the shifting global workforce and HR transformation, and SD Worx demonstrated some of its latest HR developments, including the use of AI and predictive analytics in payroll and recruitment. [...]
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Next Generation RPO: Good Things Really Do Come in Small Packages
Feb 02, 2018, by Nikki EdwardsThe RPO market has traditionally been dominated by vendors who were established in the U.S., the U.K., or Australia, the first countries to embrace the concept of RPO. The majority of their clients were large organizations headquartered in those regions, who typically had high-volume permanent hiring requirements, and as those organizations expanded internationally, the RPO vend[...]
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Infosys’ Strategy to Ease HR’s Transition to the Cloud
Jan 23, 2018, by Elizabeth RennieWith digital transformation continuing to disrupt and force change across industries, cloud technology is at the heart of that disruption and is providing business leaders with the vehicle to transform operations. And this trend has trickled down to HR, where leaders are challenged with more change and disruption than most can accommodate, given their current legacy HR infrastructure[...]
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The Wizardry of HR Platforms: 9¾ Examples from 2017!
Dec 21, 2017, by Nikki Edwards2017 has seen HR service providers rethinking their approach to tech development based on latest developments in the wider market. Firstly, developments in platform-as-a-service (PaaS) solutions have been core to driving what appears to be a seamless integration of talent technology/tools stacks. Secondly, software developers have changed their approach, focusing on user experience a[...]
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Excelity Enhances APAC Payroll Capability with Automated T&A Tracking and Cognitive Chatbots
Dec 21, 2017, by Elizabeth RennieA key finding from NelsonHall’s recently published Next Generation Payroll Services market analysis is that buyers are now much more focused on automation and other forms of transformative technology that will drive digitalization of their HR operating models. In payroll, as elsewhere in HR, this increasingly takes the form of automating manual transactional tasks and[...]
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PeopleScout Improving the Candidate Experience with Affinix
Dec 20, 2017, by Gary BragarRecent NelsonHall interviews with the clients of the top ~20 global RPO vendors revealed that candidate communication was rated the most important vendor characteristic, with an importance score of 96%. However, the satisfaction score for candidate communication across all vendor clients was 82%, falling some way short of client expectations. Recognizing the importance of can[...]
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Alight Solutions: 2017 Progress Report & 2018 Vision
Dec 14, 2017, by NelsonHall AnalystIt has been 10 months since the announcement that Aon was divesting the businesses within its Outsourcing segment to private equity firm Blackstone, and 6 months since Alight was formally launched as a new company, which makes it an ideal time to review its progress and where it is headed in 2018. By all accounts, it was a smooth transition, with client retention remaining high.&n[...]
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The Journey for HR Services in 2018: Part 2
Dec 06, 2017, by NelsonHall AnalystIn my last blog, I laid out 2018 predictions for two areas of talent management: recruiting and learning (see here). This blog looks at what to expect over the next year for payroll services and benefits administration. Trending topics in these areas over the last year included cloud, compliance, configuration, and consumerization. Payroll The payroll landscape has shifted away[...]
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NGA HR’s Digital Strategy is All About the eXperience
Nov 30, 2017, by Nikki EdwardsNelsonHall recently attended NGA HR’s Analyst and Adviser Summit in Amsterdam. The event set out NGA’s new business strategy, which is to make HR work better through digital transformation. At its core, NGA HR wants to offer next-generation enterprise HR and payroll services/technology built around the user experience, by offering new consultancy services, introducing bot[...]
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The Journey for HR Services in 2018: Part 1
Nov 29, 2017, by NelsonHall AnalystAs 2017 comes to a close, it’s an ideal time to reflect on key developments and innovations within HR services, and what to expect in 2018 by HR service line. This week, I’ll discuss specifics around two aspects of talent management (recruiting and learning), and next week I’ll explore payroll and benefits administration in more detail. Overall, the level of 2017[...]
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Neeyamo Driving Innovation to Bridge the Gap Between Global & Local Payroll
Nov 22, 2017, by Elizabeth RennieAs globalization of the workforce continues its evolution, HR leaders today face the challenge of managing a more diverse, dispersed, and technology savvy human capital environment than ever before. Thus, acquiring, integrating, managing, and paying a borderless workforce is a major challenge for many multinational organizations today, driving the need to transform and digitize globa[...]
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The Rise of Intelligent Automation in Benefits Administration
Nov 08, 2017, by NelsonHall AnalystRelative to other HR services, the application of intelligent automation in benefits administration is lagging, but is slowly making progress. With respect to RPA, Conduent and Alight are among the first movers, with both using bots for manual calculations in pension administration. In addition, Alight has deployed bots for low-level transactional work that is typically offshored, and in[...]
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Sevenstep RPO’s Employee Care Focus
Nov 03, 2017, by Gary BragarSevenstep RPO held its second annual analyst event last week. In addition to analysts, advisors, vendor leadership, and key service providers, practitioners/buy-side clients also attended for the day, including Commonwealth of MA, Amazon, and CVS. Here I discuss a few key take-aways. Sevenstep RPO overview With ~300 employees, Sevenstep RPO has global delivery centers in three [...]
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Five UNLEASHed HR Tech Ideas from HRTechWorld
Oct 31, 2017, by Nikki EdwardsLast week’s HRTechWorld in Amsterdam, or UNLEASH as it now known, did not disappoint, my only regret being that two days wasn’t enough time to see everything and meet everyone I wanted to. As well as the established vendors being present, sharing their new product updates, there were plenty of start-ups showing how they are changing the face of HR/payroll. Analytics, auto[...]
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Benefits Optimization: The Focus of the Participant Experience in Benefits Administration
Oct 25, 2017, by NelsonHall AnalystOver the last few years, developments around the participant experience for benefits administration services have been focused on helping employees become more effective consumers as they make their benefit selections (the “consumerization” era). In 2016, the next stage of evolution of the participant experience emerged as suppliers shifted their focus to utilization (the[...]
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Collaboration is Key for Successful Talent Acquisition
Feb 28, 2018, by Nikki EdwardsMost organizations have probably struggled to find talent at some point, with some roles being particularly problematic to fill; cybersecurity being one recent example. Some organizations have applied desperate approaches to get hold of scarce talent, including hiking up new starter salaries (often at the detriment of those already in the wider team/breaching equal pay legislation), [...]