Rachael is Executive Vice President, Research, at NelsonHall. She has global responsibility for research programs including the flagship Vendor Intelligence Program, which delivers the most comprehensive vendor intelligence in the form of Key Vendor Assessments, Quarterly Updates, and Daily Vendor Tracker. She also consults widely with NelsonHall clients.
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Contains NelsonHall's BPS service line definitions covering all front-office, industry-specific, and back-office BPS services.
service line definitionspublished on Apr 23, 2010
Of TCS' 26 FAO clients, 10 have outsourced B2B collections services to TCS. The largest revenue shares are generated from the retail and media sectors, followed by telecoms and manufacturing.
