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iGate - Banking BPO

Vendor Analysis

by Andy Efstathiou

published on Aug 13, 2010

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Report Overview:

This NelsonHall vendor assessment analyzes iGATE's offerings and capabilities in banking BPO services. iGATE is one of a number of banking BPO service companies analyzed in NelsonHall's comprehensive industry analysis programs.

Who is this Report for:

NelsonHall's banking BPO profile on iGATE is a comprehensive assessment of iGATE's banking BPO offerings for organizations and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of banking BPO services and identifying vendor suitability for banking BPO services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector

Scope of this Report:

The report provides a comprehensive and objective analysis of iGATE's banking BPO offerings, capabilities and market and financial strengths including:

  • Analysis of the company's offerings and key service components
  • Analysis of the company's outlook
  • Revenue Summary
  • Analysis of the profile of the company's customer base including the company's targeting strategy
  • Analysis of the company's delivery organization including the location of delivery locations

Key Findings & Highlights:

iGATE is a mid-sized BPO vendor that is focused on delivering IT/BPO services under an outcomes based pricing model.

iGATE offers both industry specific BPO services and also horizontal services such as finance & accounting and HRO.

Over time its capabilities should provide a platform from which to expand its geographic scope to emerging markets where it could expand its client base beyond tier 1 banks and into mid market banks who typically buy a broader set of services from each vendor.

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