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Diligenta - Life BPO

Vendor Analysis

by NelsonHall Analyst

published on Feb 16, 2011

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Report Overview:

Report Outline:

Analyzes the life BPO offerings and capabilities of TCS.

TCS entered the U.K. closed block life insurance BPO market in August 2005 after securing a 12-year contract with Pearl Assurance (now known as the Phoenix Group). To service the contract, TCS established Diligenta, a majority owned subsidiary that is regulated by the Financial Services Authority (FSA). The Phoenix Group currently maintains a 24% stake in Diligenta with the remainder being held by TCS.

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