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Covered vendor profiles within the Vendor Intelligence Program program

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Track the pattern of service adoption by monitoring Vendor Intelligence Program contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

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Service Line Definitions

Contains NelsonHall's BPS service line definitions covering all front-office, industry-specific, and back-office BPS services.

service line definitions

WNS and an Online Travel Agent - Transformational CMS

Vendor Analysis

by NelsonHall Analyst

published on Sep 29, 2014

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Report Overview:

NelsonHall's "WNS and an Online Travel Agent - Transformational CMS" case study is an example of how transformational CMS was used to enhance revenue generation.

Who is this Report for:

NelsonHall's transformational CMS case studies on WNS provide examples of its ability to transform a client's CMS offerings in order to meet the organization's business needs. The case studies are designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of customer management services (CMS) to serve organizations and identifying vendor suitability for CMS RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.




Key Findings & Highlights:

Key client examples are WNS' transformational CMS contracts with a utilities client and an online travel agent.

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