Vendor Analysis
published on Sep 29, 2014
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Report Overview:
NelsonHall's "WNS and a Utilities Provider - Transformational CMS" case study is an example of how transformational CMS was used to reduce cost, increase CSAT and increase revenue.
Who is this Report for:
NelsonHall's transformational CMS case studies on WNS provide examples of its ability to transform a client's CMS offerings in order to meet the organization's business needs. The case studies are designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of customer management services (CMS) to serve organizations and identifying vendor suitability for CMS RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Key Findings & Highlights:
Key client examples are WNS' transformational CMS contracts with a utilities client and an online travel agent.