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Covered vendor profiles within the Vendor Intelligence Program program

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Service Line Definitions

Contains NelsonHall's BPS service line definitions covering all front-office, industry-specific, and back-office BPS services.

service line definitions

TCS - Next Generation Life, Annuities & Pensions BPS

Vendor Analysis

by NelsonHall Analyst

published on Nov 29, 2017

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Report Overview:

This NelsonHall vendor assessment analyzes TCS' offerings and capabilities in Next Generation Life, Annuities & Pensions BPS.

Who is this Report for:

NelsonHall’s Next Generation Life, Annuities and Pensions BPS profile on TCS is a comprehensive assessment of TCS’ offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of Life, annuities and pensions BPS services and identifying vendor suitability for life, annuities and pensions BPS RFPs 
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers 
  • Financial analysts and investors specializing in the support services sector.  

Scope of this Report:

The report provides a comprehensive and objective analysis of TCS’ next  generation life, annuities and pensions BPS offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments 
  • Analysis of the company’s strengths, weaknesses, and outlook 
  • Revenue estimates 
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts 
  • Analysis of the company’s offerings and key service components 
  • Analysis of the company’s delivery organization including the location of delivery locations.  

Key Findings & Highlights:

TCS offers its services to life insurers, annuity providers, retirement service/pension providers, and closed book consolidators. It is a licensed  TPA in the U.S. and the U.K. and has experience in managing over 20 types of life, annuities and pensions products including:

  • Protection: life cover, personal protection, income protection, critical illness cover, term life, whole life, UL, VUL, fixed premium UL, and group life 
  • Annuities: fixed, indexed, deferred annuity, variable annuity, immediate annuity, disability income, LTC, and flexible retirement annuities 
  • Individual pensions: DB and DC plans, Roth/IRAs, personal and stakeholder pensions, and bonds 
  • Corporate/workplace pensions: group personal, stakeholder and occupational pensions, super products, employer (auto-enrollment), 401k, and 403b. 

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