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FIS- Retail Banking BPS

Vendor Analysis

by Andy Efstathiou

published on Jul 25, 2016

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Report Overview:

This NelsonHall assessment analyzes FIS' offerings and capabilities in retail banking services. FIS is one of a number of retail banking services companies analyzed in NelsonHall’s comprehensive industry analysis programs.

Who is this Report for:

NelsonHall’s retail banking BPS vendor assessment for FIS is a comprehensive assessment of FIS’ retail banking BPS offerings and capabilities designed for: 

  • Sourcing managers monitoring the capabilities of existing suppliers of capital market process outsourcing and identifying vendor suitability for retail banking BPS RFPs 
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers 
  • Financial analysts and investors specializing in the support services sector. 

Scope of this Report:

The report provides a comprehensive and objective analysis of FIS’ retail
banking BPS offerings, capabilities, and market and financial strength,

  • Identification of the company’s strategy, emphases and new developments 
  • Analysis of the company’s strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.


Key Findings & Highlights:

This NelsonHall assessment analyzes FIS’ offerings and capabilities in retail banking services. FIS is one of a number of retail banking services companies analyzed in NelsonHall’s comprehensive industry analysis programs.  

FIS has been delivering retail banking BPS since 1999. Its initial back-office services targeted deposit operations including:  

  • Account opening and maintenance 
  • Transaction disputes and reconciliation.

Prime candidates in need of deposit operation BPS services were direct  banks that needed to create back-office operations to deliver a newly formed bank. 

FIS has continued to expand its BPS services to financial institutions; services include lending operations, call center services, and collections, to assist in cost reduction for clients.   

FIS delivers its BPS services from six U.S. operations centers. In addition, FIS has a delivery center in Gurgaon, where it anticipates increasing staffing to deliver retail banking BPS services in 2017.

The 1.5k member FIS BPS staff are currently performing approximately: 

  • 2m deposit, savings and loan accounts annually 
  • 29m calls annually
  • $500m collections annually.

FIS partners with third party vendors for the following software used in its retail banking BPS: 

  • Workflow: nGage solution, hosted at FIS 
  • Escheatment processing solution: Keane solution
  • Social media monitoring: Social IQ.

FIS’ primary targets for retail banking BPS are mid-tier retail banks and  subsidiaries of global banks based in the U.S. FIS targets clients with over $5bn in assets.   

 FIS’ client types include:

  • Tier 1 large financial institutions and/or global bank subsidiaries  
  • Mid-tier banks with >$5bn in assets
  • Online banks. 


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