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Merchants - South Africa

Vendor Analysis

by John Willmott

published on May 23, 2011

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Report Overview:

Report Outline:

Analyzes Merchants' customer management services activity and delivery capability in South Africa.

Table of contents:

Table of contents:

  • 1. Background
  • 2. Services Delivered from South Africa
  • 3. Drivers for Use of South Africa
  • 4. Benefits Sought and Achieved
  • 5. Agent Recruitment, Management & Lessons Learned

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