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Crawford - Workers' Compensation BPO

Vendor Analysis

by NelsonHall Analyst

published on Apr 21, 2015

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Report Overview:

This NelsonHall vendor assessment analyzes Crawford's offerings and capabilities in the workers' compensation BPS sector.

Crawford is one of a number of insurance BPO providers analyzed in this comprehensive industry analysis.

Who is this Report for:

NelsonHall's workers' compensation BPS profile on Crawford & Company (Crawford) is a comprehensive assessment of Crawford's offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers in the workers' compensation market and identifying vendor suitability for workers' compensation BPO RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Crawford's workers' compensation BPS offerings and capabilities, and market and financial strengths, including:

  • Identification of the company's strategy, emphasis, and new developments
  • Analysis of the company's strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
  • Analysis of the company's offerings and key service components
  • Analysis of the company's delivery organization including the location of delivery locations.




Key Findings & Highlights:

Crawford's workers' compensation services are delivered out of its wholly owned subsidiary, Broadspire, which contributes ~23% of total Crawford revenues.

Table of contents:

Table of contents:

  • Background
  • Broadspire
  • Revenue Summary
  • Key Offerings
  • Delivery Capability and Partnerships
  • Technology and tools
  • Partnerships
  • Target Markets
  • Client base
  • Strategy
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook

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