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Majorel - Cognitive CX Services

Vendor Analysis

by Ivan Kotzev

published on Dec 06, 2019

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Report Overview:

This NelsonHall vendor assessment analyzes Majorel's offerings and capabilities in Cognitive CX Services.

Who is this Report for:

NelsonHall’s Cognitive Customer Experience Services report on Majorel is a comprehensive assessment of Majorel’s offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CXS and identifying vendor suitability for CXS RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Majorel cognitive customer experience services offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery sites.

Key Findings & Highlights:

Majorel organizes its teams and go-to-market by vertical, digital operations, and consulting and analytics, with the digital transformation practice run as a separate profit center with independent P&L. To address the different levels and types of stakeholders within the client organization such as C-level, business, procurement, and IT, Majorel has different teams interfacing with the various groups. 

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Delivery Capability and Partnerships
  • Target Markets
  • Strategy
  • Strengths and Challenges
  • Outlook

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