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Unisys - Application Outsourcing
Jan 12, 2015 | Vendor Analysis by Dominique Raviart
Unisys is headquartered in Blue Bell, Pennsylvania. It had 2013 revenues of $3.47m, including $3.00bn from IT services. Its headcount is ~23k, including ~6k in field services. [...]view this reportdownload abstractMorneau Shepell - H&W Services
Jan 09, 2015 | Vendor Analysis by NelsonHall Analyst
Morneau Shepell is a Canadian headquartered provider of HR consulting and outsourcing services. [...]view this reportdownload abstractRequirements Assurance Benchmarking in the Banking Sector
Jan 07, 2015 | Market Analysis by John Willmott
NelsonHall's Requirements Assurance Benchmarking in the Banking Sector study consists of 88 pages. [...]view this reportdownload abstractInfosys - Mortgage and Loan BPO
Jan 06, 2015 | Vendor Analysis by Andy Efstathiou
This NelsonHall assessment analyzes Infosys' offerings and capabilities in retail banking BPO. Infosys is one of a number of mortgage and loan BPO companies analyzed in NelsonHall's comprehensive industry analysis programs. [...]view this reportdownload abstractSitel - CMS in Telecommunications/Cable/Satellite
Jan 05, 2015 | Vendor Analysis by NelsonHall Analyst
Sitel is a pure-play customer management services (CMS) company headquartered in Nashville, Tennessee (U.S.). It is a privately owned company, and was formed in 1985 when Softbank Services Group was acquired by Toronto based Onex Corporation and combined with North Direct Response Inc., a Canadian outsourced customer service provider. Onex is Sitel [...]view this reportdownload abstractSykes - CMS in Telecommunications/Cable/Satellite
Jan 05, 2015 | Vendor Analysis by NelsonHall Analyst
Sykes Enterprises (Sykes) is a U.S. based company with headquarters in Tampa, Florida. It offers outsourced customer management services (CMS), primarily in support of the communications, financial services, technology, healthcare, travel and retail industries. Sykes has an emphasis on providing inbound technical support and customer care. [...]view this reportdownload abstractTeleTech - CMS in Telecommunications/Cable/Satellite
Jan 02, 2015 | Vendor Analysis by NelsonHall Analyst
TeleTech is a U.S. based company with headquarters in Englewood, Colorado. It offers outsourced customer management services (CMS), contact center technology, and strategy consulting. It was founded in 1982 by its current CEO, Kenneth D. Tuchman. [...]view this reportdownload abstractTargeting WAHA CMS
Dec 23, 2014 | Market Analysis by NelsonHall Analyst
NelsonHall's market analysis of WAHA CMS consists of 74 pages. [...]view this reportdownload abstractSutherland - WAHA Services
Dec 19, 2014 | Vendor Analysis by NelsonHall Analyst
Sutherland first began offering WAHA in 2006, although it was not separately branded or pushed internally, nor did it have a dedicated program head. In December 2013, Frank Kelly was brought in from a competitor in order to head up Sutherland's WAHA business. Since then, Sutherland's WAHA service has been rebranded CloudSource, and has broken out a [...]view this reportdownload abstractTeleperformance - WAHA Services 2014
Dec 19, 2014 | Vendor Analysis by NelsonHall Analyst
Teleperformance started its WAHA practice in 2006; at this stage it shifted fifty top performing agents from its brick and mortar operations in Columbus and Salt Lake City to a work from home environment. Following this, Teleperformance began a dedicated WAHA hiring practice in order to target specific WAHA dedicated agents, and by mid 2009 its WAH [...]view this reportdownload abstract