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• Serco - CMS in Retail Banking

  Feb 18, 2014 | Vendor Analysis by NelsonHall Analyst

  Serco Global Services, LLC (Serco) is a part of Serco Group PLC. Serco is a publicly held firm headquartered in Hook, North Hampshire in the United Kingdom. Serco has recently acquired Intelenet, The Listening Company, Excelior and Vertex's U.K. public sector BPO operation. [...]

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• Sitel - CMS in Retail Banking

  Feb 17, 2014 | Vendor Analysis by NelsonHall Analyst

  Sitel is a pure-play customer management services (CMS) company headquartered in Nashville, Tennessee, in the U.S. It is a privately owned company, and was formed in 1985 in the U.S., when Softbank Services Group was acquired by Toronto-based Onex Corporation and combined with North Direct Response Inc., a Canadian outsourced customer service provi [...]

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• Zalaris - Multi-Process HR Outsourcing-2014

  Feb 14, 2014 | Vendor Analysis by NelsonHall Analyst

  An analysis of Zalaris' multi-process HR outsourcing offering including employee data management, payroll, pension administration, benefits administration, performance reviews, and succession planning. Zalaris is a Norwegian-headquartered HR outsourcing and consulting service provider focused on delivering services across Northern Europe, the Balti [...]

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• CMS in Retail Banking

  Feb 13, 2014 | Market Analysis by NelsonHall Analyst

  NelsonHall's market analysis of the customer management services in the retail industry sector consists of 71 pages. [...]

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• Wipro - Application Outsourcing 2014

  Feb 13, 2014 | Vendor Analysis by Dominique Raviart

  Wipro is a major IT and BPO services vendor headquartered in India. [...]

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• Steria - Public Sector Shared Services BPO

  Feb 12, 2014 | Vendor Analysis by NelsonHall Analyst

  Steria is a Paris-headquartered IT and BPO services vendor which, in 2012, had revenues of ~€1.8bn. It operates in four main geographies: the U.K, France, Germany and Scandinavia (mostly Norway). [...]

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• Aegis - CMS in Retail Banking

  Feb 11, 2014 | Vendor Analysis by NelsonHall Analyst

  Aegis is a privately-held outsourcing and technology services company headquartered in Mumbai, India. Aegis was founded 30 years ago in the U.S. and currently has operations in 56 locations across 13 countries. It has ~55,000 employees supporting ~300 clients. The company is wholly owned by Essar, a $39bn conglomerate. [...]

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• Cognizant - Capital Markets BPO

  Feb 10, 2014 | Vendor Analysis by Andy Efstathiou

  This NelsonHall assessment analyses Cognizant's offerings and capabilities in capital markets BPO. Cognizant is one of a number of capital markets BPO companies analyzed in NelsonHall's comprehensive industry analysis programs. [...]

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• Transcom - CMS in Retail Banking

  Feb 10, 2014 | Vendor Analysis by NelsonHall Analyst

  Transcom is a publicly held company headquartered in Luxembourg. Transcom started its operations in 1995 in Sweden, supporting TELE 2 and providing customer relationship management services and credit management services to the telecommunications industry and other high-volume businesses in Austria. In addition to traditional contact center service [...]

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• Firstsource - Social Media Services

  Feb 07, 2014 | Vendor Analysis by NelsonHall Analyst

  This NelsonHall vendor assessment analyzes Firstsources's offerings and capabilities with regards to social media services. [...]

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