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Serco - CMS in Retail Banking

Vendor Analysis

by Vicki Jenkins

published on Feb 18, 2014

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Report Overview:

Serco Global Services, LLC (Serco) is a part of Serco Group PLC. Serco is a publicly held firm headquartered in Hook, North Hampshire in the United Kingdom. Serco has recently acquired Intelenet, The Listening Company, Excelior and Vertex's U.K. public sector BPO operation.

Who is this Report for:

NelsonHall's CMS in retail banking industry sector profile on Serco is a comprehensive assessment of Serco's retail banking sector customer management services (CMS) offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CMS to serve the retail banking sector and identifying vendor suitability for CMS RFPs
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Serco's retail banking sector CMS offerings, capabilities, and market and financial strength, including:

  • Identification of the company's strategy, emphasis and new developments
  • Analysis of the company's strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company's retail banking sector customer base, including the company's targeting strategy and examples of current contracts
  • Analysis of the company's retail banking sector CMS offerings and key service components
  • Analysis of the company's delivery organization including the geography of delivery locations used for retail banking sector clients.

Key Findings & Highlights:

The majority of Serco's CMS retail banking clients are based in India.

The company provides customer management services in support of a range of banking products including:

  • Credit cards
  • Vendor management.

Serco has delivery centers in support of its retail banking customers in India, Philippines, Mauritius, UAE, U.K., and U.S.

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Delivery Capability
  • Delivery centers for retail banking clients
  • Partnership
  • Technology
  • Pricing
  • Target Markets
  • Strategy
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook

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