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Amdocs - Application Outsourcing 2014
Feb 26, 2014 | Vendor Analysis by Dominique Raviart
U.S.-headquartered Amdocs, a Guernsey corporation, is an ISV/IT services vendor of Israeli origin that specializes in servicing communication service providers, including vendors active in telecom services, broadband, cable and satellite services and directory services. [...]view this reportdownload abstractAtos - Application Outsourcing 2014
Feb 24, 2014 | Vendor Analysis by Dominique Raviart
On June 30, 2011, Atos Origin completed the acquisition of Siemens IT Solutions (SIS) and Services. The acquisition had a major impact on the size of the resulting company, Atos, especially around IT infrastructure management. SIS also increased the application outsourcing revenues of Atos by ~50%, bringing new clients in countries including German [...]view this reportdownload abstractSteria - Application Outsourcing
Feb 21, 2014 | Vendor Analysis by Dominique Raviart
Paris-headquartered Steria is a provider of IT and BPO services. The company had 2012 revenues of €1.82bn (~$2.37bn). Q1-Q3 2013 revenues were €1,317m. [...]view this reportdownload abstractCSC - Property and Casualty BPO
Feb 20, 2014 | Vendor Analysis by NelsonHall Analyst
This NelsonHall vendor assessment analyzes CSC's offerings and capabilities in the P&C insurance sector. CSC is one of a number of P&C insurance companies analyzed in this comprehensive industry analysis. CSC is a global IT services company, offering systems integration, consulting and outsourcing services. [...]view this reportdownload abstractFirstsource - CMS in Retail Banking
Feb 20, 2014 | Vendor Analysis by NelsonHall Analyst
Firstsource is a BPO vendor founded in 2001 by ICICI bank (as ICICI Onesource). In 2004, Firstsource acquired ASG (founded in 1995) to begin delivering collections. The company was rebranded from ICICI Onesource to Firstsource in 2006. Firstsource is headquartered in Mumbai, India and went public in 2007. [...]view this reportdownload abstractAditya Birla Minacs - CMS in Retail Banking
Feb 19, 2014 | Vendor Analysis by NelsonHall Analyst
Aditya Birla Minacs (Minacs) is a privately-held business and technology outsourcing company with headquarters in Toronto (Oshawa), Canada. The company provides outsourced customer care, marketing, finance and accounting, procurement and IT services. [...]view this reportdownload abstractSerco - CMS in Retail Banking
Feb 18, 2014 | Vendor Analysis by NelsonHall Analyst
Serco Global Services, LLC (Serco) is a part of Serco Group PLC. Serco is a publicly held firm headquartered in Hook, North Hampshire in the United Kingdom. Serco has recently acquired Intelenet, The Listening Company, Excelior and Vertex's U.K. public sector BPO operation. [...]view this reportdownload abstractSitel - CMS in Retail Banking
Feb 17, 2014 | Vendor Analysis by NelsonHall Analyst
Sitel is a pure-play customer management services (CMS) company headquartered in Nashville, Tennessee, in the U.S. It is a privately owned company, and was formed in 1985 in the U.S., when Softbank Services Group was acquired by Toronto-based Onex Corporation and combined with North Direct Response Inc., a Canadian outsourced customer service provi [...]view this reportdownload abstractZalaris - Multi-Process HR Outsourcing-2014
Feb 14, 2014 | Vendor Analysis by NelsonHall Analyst
An analysis of Zalaris' multi-process HR outsourcing offering including employee data management, payroll, pension administration, benefits administration, performance reviews, and succession planning. Zalaris is a Norwegian-headquartered HR outsourcing and consulting service provider focused on delivering services across Northern Europe, the Balti [...]view this reportdownload abstractCMS in Retail Banking
Feb 13, 2014 | Market Analysis by NelsonHall Analyst
NelsonHall's market analysis of the customer management services in the retail industry sector consists of 71 pages. [...]view this reportdownload abstract