Reports related to

• Xerox Services - CMS in Retail Sector

  Jun 21, 2013 | Vendor Analysis by NelsonHall Analyst

  Xerox is a publically-traded company headquartered in Norwalk, Connecticut. In 2010, Xerox acquired Affiliated Computer Services (ACS) for $6.4bn, gaining capability in business process outsourcing, including CMS. This CMS capability lies within the Xerox Services business. [...]

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• Teleperformance - CMS in Retail Sector

  Jun 20, 2013 | Vendor Analysis by NelsonHall Analyst

  The Teleperformance Group (Teleperformance) is a French-headquartered company offering outsourced customer relationship management (CRM) and contact center services. [...]

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• Capgemini - Data Center Outsourcing Services

  May 31, 2013 | Vendor Analysis by NelsonHall Analyst

  Capgemini typically offers data center services as part of broader IT infrastructure services contracts, which could include application management, end-user services and service desk. On top of these, it offers management of multiple towers and their suppliers, to integrate services on behalf of clients. Capgemini's service integration strategy h [...]

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• Retail Banking BPO Market Assessment and Forecast

  May 31, 2013 | Market Analysis by Andy Efstathiou

  NelsonHall's market analysis of "Retail Banking BPO" consists of 76 pages. Retail banking BPO had a weak 2012, with almost no growth over 2011. However, retail banking BPO will grow more rapidly over the next five years as compliance requirements are defined, necessitating aggressive cost reduction and changes in business models. As a result of cha [...]

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• Targeting Social Media Services

  May 31, 2013 | Market Analysis by NelsonHall Analyst

  NelsonHall's market analysis of the outsourced social media industry and social media trends consists of 84 pages. [...]

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• WNS - Healthcare Provider BPO

  May 30, 2013 | Vendor Analysis by NelsonHall Analyst

  This NelsonHall vendor assessment analyzes WNS' offerings and capabilities in healthcare provider BPO services. WNS is one of a number of healthcare provider BPO service companies analyzed in NelsonHall's comprehensive industry analysis programs. [...]

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• Wipro - Data Center Outsourcing Services

  May 24, 2013 | Vendor Analysis by NelsonHall Analyst

  This NelsonHall vendor assessment analyzes Wipro's offerings and capabilities in Data Center Outsourcing services. Serco is one of a number of BPO service companies analyzed in NelsonHall's comprehensive industry analysis programs. [...]

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• AdvantEdge - Healthcare Provider BPO

  May 20, 2013 | Vendor Analysis by NelsonHall Analyst

  This NelsonHall vendor assessment analyzes AdvantEdge's offerings and capabilities in healthcare provider BPO services. AdvantEdge is one of a number of healthcare provider BPO service companies analyzed in NelsonHall's comprehensive industry analysis programs. [...]

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• athenahealth - Healthcare Provider BPO

  May 20, 2013 | Vendor Analysis by NelsonHall Analyst

  This NelsonHall vendor assessment analyzes athenahealth's offerings and capabilities in healthcare provider BPO services. athenahealth is one of a number of healthcare provider BPO service companies analyzed in NelsonHall's comprehensive industry analysis programs. [...]

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• Genpact - Life Insurance BPO

  May 15, 2013 | Vendor Analysis by NelsonHall Analyst

  This NelsonHall vendor assessment analyzes Genpact's offerings and capabilities in life insurance BPO. Genpact is one of a number of life insurance BPO companies analyzed in NelsonHall's comprehensive industry analysis programs. [...]

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