Reports related to

• Maximus - Public Sector Shared Services BPO

  Feb 04, 2014 | Vendor Analysis by NelsonHall Analyst

  U.S. headquartered Maximus has been providing industry-specific BPO services to government agencies since it was founded in 1975. The company operates in two business segments: Health services Human services. [...]

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• Procurement BPO Market Forecast: 2013 - 2017

  Jan 31, 2014 | Market Analysis by Rachael Stormonth

  NelsonHall's "Procurement BPO Market Forecast: 2013-2017" consists of 16 pages. [...]

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• Process Based Capital Markets BPO Market Assessment and Forecast

  Jan 29, 2014 | Market Analysis by Andy Efstathiou

  This analysis of the global market for process-based capital markets BPO services consists of 82 pages. [...]

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• Expert Global Solutions (EGS) - CMS in Retail Banking

  Jan 28, 2014 | Vendor Analysis by NelsonHall Analyst

  EGS is the holding company for APAC and NCO; the merger was completed in 2012. APAC is the EGS brand in the Customer Relationship Management (CRM) BPO market. NCO is the EGS brand in the Accounts Receivables Management (ARM)/Collections BPO market. EGS is a privately held company headquartered in Plano, Texas. [...]

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• Targeting Multi-Channel CMS

  Jan 27, 2014 | Market Analysis by NelsonHall Analyst

  NelsonHall's market analysis for outsourced multi-channel CMS consists of 73 pages. [...]

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• Targeting Property and Casualty BPO

  Jan 22, 2014 | Market Analysis by NelsonHall Analyst

  NelsonHall's market analysis of the Property and Casualty Outsourcing industry and P&C BPO trends consists of 75 pages. [...]

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• Randstad Sourceright - Recruitment Process Outsourcing

  Jan 17, 2014 | Vendor Analysis by Elizabeth Rennie

  Randstad Sourceright is a provider of talent acquisition services including permanent hiring, contingent and contractor labor and blended workforce services, and has over 100 RPO clients. [...]

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• Targeting Recruitment Process Outsourcing

  Jan 15, 2014 | Market Analysis by Elizabeth Rennie

  NelsonHall's market analysis of the Recruitment Process Outsourcing industry and trends consists of 91 pages. The Recruitment Process Outsourcing (RPO) market remains strong in 2013, with many organizations suffering from lack of recruitment capability as a result of operating in difficult markets in 2012. As companies now turn to growth strate [...]

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• HCL: Managing U.K. Bank Accounts for a European Bank

  Jan 14, 2014 | Case Study by John Willmott

  NelsonHall's "HCL: Managing U.K. Bank Accounts for a European Bank" case study is an example of how BPO was used to address a particular business challenge by a European bank. [...]

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• transcosmos - CMS in Retail Banking

  Jan 13, 2014 | Vendor Analysis by NelsonHall Analyst

  transcosmos is headquartered in Japan. It began operations in 1966. transcosmos is a Japanese based BPO vendor, currently deriving ~70% of its revenue from call center BPO services and the other ~30% from digital marketing activities. The majority of transcosmos' retail banking clients are utilizing voice and email channels for customer care. [...]

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