Reports related to

• Customer Management Services in the Retail Sector

  Oct 02, 2013 | Market Analysis by NelsonHall Analyst

  NelsonHall's market analysis of the customer management services in the retail industry sector consists of 83 pages. The CMS retail industry sector market is growing in spite of a sluggish economy for traditional retailers. While traditional retail CMS outsourcing is flat, retailers are looking to the e-commerce market for revenue growth. Retailers [...]

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• Genpact - Capital Markets

  Oct 02, 2013 | Vendor Analysis by Andy Efstathiou

  This NelsonHall assessment analyses Genpact's offerings and capabilities in capital markets BPO. Genpact is one of a number of capital markets BPO companies analyzed in NelsonHall's comprehensive industry analysis programs. [...]

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• T. Rowe Price - Benefits Administration

  Sep 30, 2013 | Vendor Analysis by NelsonHall Analyst

  This NelsonHall vendor assessment analyzes T. Rowe Price's offerings and capabilities in Benefits Administration BPO services. T. Rowe Price is a U.S. headquartered provider of account management services for individuals, institutions, retirement plans, and financial intermediaries. [...]

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• KPN - Virtual Desktop Services

  Sep 27, 2013 | Vendor Analysis by Dominique Raviart

  KPN IT Solutions is the new name of KPN Corporate Market. It is the ICT services subsidiary of Dutch telecom service provider KPN. KPN Corporate Market has in 2012 realigned its desktop service offerings into three main ones: As-Is managed services, FRW and Workspace Online. All of these three offerings include an option for virtual desktops servic [...]

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• Steria - Virtual Desktop Services

  Sep 27, 2013 | Vendor Analysis by Dominique Raviart

  Steria is a Paris-headquartered IT and BPO services vendor. The company had in 2012 revenues of ~€1.8bn. It operates in four main geographies: the U.K., France, Germany and Scandinavia (mostly Norway). Steria had a headcount of ~19,500 at end of H1 2013, of which ~5,000 in India. Steria is a significant provider of desktop services. The company s [...]

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• Targeting Learning BPO

  Sep 25, 2013 | Market Analysis by Gary Bragar

  NelsonHall's market analysis of the Learning BPO industry and LBPO trends consists of 92 pages. Selective LBPO contracts continue to outnumber full LBPO contracts but there has been a resurgence in full LBPO contracts since mid-2012. Selective LBPO continues to increase, including for content development, delivery of training, learning administrati [...]

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• Atos - Virtual Desktop Services

  Sep 24, 2013 | Vendor Analysis by Dominique Raviart

  Since the acquisition of Siemens IT Solutions and Services in 2011, Atos is a major IT infrastructure management vendor. The company had 2012 revenues of ~€4.1bn in its Managed Services unit. This positions the firm as the largest Europe-headquartered provider of IT infrastructure services. [...]

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• CGI - Virtual Desktop Services

  Sep 24, 2013 | Vendor Analysis by Dominique Raviart

  The acquisition in September 2012 of Logica was a major step for CGI: it more than doubled the scale of the company, mostly in professional services and application outsourcing. [...]

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• Targeting Data Center Outsourcing

  Sep 24, 2013 | Market Analysis by NelsonHall Analyst

  NelsonHall's market analysis of the Data Center Outsourcing industry and trends consists of 69 pages. Data center outsourcing is going through a period of change challenged by the rise of cloud. Accordingly, share of cloud provisioning (IaaS) within DCO is going up. Private IaaS is forecast by NelsonHall to grow strongly to 2016. The rise of cloud [...]

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• Infosys - Capital Markets BPO

  Sep 19, 2013 | Vendor Analysis by Andy Efstathiou

  This NelsonHall assessment analyses Infosys's offerings and capabilities in capital markets BPO. Infosys is one of a number of capital markets BPO companies analyzed in NelsonHall's comprehensive industry analysis programs. [...]

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