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Capgemini & Salesforce: Enabling Banks to Deliver Customer-Centric Buying Experience
Mar 18, 2024, by Andy EfstathiouFinancial institutions have complex portfolios of products presented to customers in a siloed, product-centric fashion, which makes shopping for financial products inefficient and reduces the overall customer experience. However, digital delivery promises to improve customers' shopping experience, CX, and CSAT. Some firms in other industries have been doing this successf[...]
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Capgemini Enterprise Automation Fabric Moves Beyond IT Incident Management to Driving Business KPIs
Dec 22, 2023, by John WillmottWhile more efficient management of IT KPIs and incidents remains highly important, and Capgemini’s Enterprise Automation Fabric addresses these challenges, it now goes further and enables organizations to relate the impact of missed IT KPIs and incidents to individual business KPIs. Not all IT KPIs are created equal, so Enterprise Automation Fabric incorporates a 3-level CMDB linking busi[...]
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ERP Renewal: How Capgemini is Helping Financial Institutions
Aug 25, 2023, by Andy EfstathiouFinancial institutions use legacy ERP solutions to monitor, control, and report on their business activities. At large institutions, most of these solutions were deployed in the 1990s and have inflexible architectures that need the requisite functionality to report on modern products, regulations, and industry practices. In this blog, I look at how Capgemini is helping clients tackle[...]
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Capgemini Bringing Hyper-Personalization to Financial Services
Jun 27, 2023, by Andy EfstathiouCapgemini has partnered with Microsoft to develop and market a dynamic hyper-personalization offering for the financial services industry. This blog explores how hyper-personalization capabilities can be adapted to the unique needs of the financial services industry. Background Enterprises want to increase the personalization of their offerings to customers to increase CSAT an[...]
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How Capgemini is Tackling Transition to T+1 Capital Market Settlements
May 15, 2023, by Andy EfstathiouThe securities industry is moving towards shorter settlement cycles to reduce risk and increase efficiency. The last reduction in settlement windows in the U.S. was in September 2017 when settlements moved from T+3 (three-day settlement) to T+2. In February 2023, the U.S. SEC announced that all companies trading securities on U.S. exchanges needed to move to T+1 settlement by May 28,[...]
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Capgemini’s ESG Services Focused on Scope 3 Carbon Reduction & Advanced Reporting
Aug 15, 2022, by Andy EfstathiouESG is a hot, but poorly defined, topic. Many firms and investors have started ESG programs, but recent allegations of “greenwashing” and ineffectiveness have undermined confidence in them. So, what are the components of an effective ESG program? ESG is a wide set of dissimilar goals (e.g., carbon emissions reduction is very different than social inclusion). By focusing deeply[...]
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Enterprises Must Expedite Hybrid Multi-Cloud Initiatives to Drive Business Outcomes
Aug 11, 2022, by John LahertyNelsonHall recently completed an in-depth analysis of end-to-end cloud infrastructure management services, in which we spoke to multiple leading IT services vendors and their clients. This blog looks at some of the key themes from this research, the investments vendors need to make to meet client demand, and how the market will evolve over the next 12 to 18 months. There is an inc[...]
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Capgemini Launches ’One Operations’ to Support CPG Enterprises in Driving Revenue Growth
Aug 08, 2022, by John WillmottCapgemini has launched a new digital transformation service, One Operations, with the specific goal of driving client revenue growth. One Operations: Key Principles Some of One Operations’ principles, such as introducing benchmark-driven best practice operations models, taking an end-to-end approach to operations across silos, and using co-invested innovation funds, are r[...]
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Capgemini’s Sogeti Positions QE in the World of IT Sustainability
Jul 11, 2022, by Dominique RaviartThere is a big divide between IT sustainability and quality engineering (QE). In IT, sustainability is emerging from a carbon emission niche, expanding from a consulting to an execution phase. In QE, the focus remains primarily on functional automation with continuous testing/DevOps and AI as primary drivers. In short, the two have little in common. As such, we had not anticipated[...]
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Capgemini’s Approach to Building DeFi Offerings
Mar 25, 2022, by Andy EfstathiouIndustry background Financial services are very centralized, with exchanges, central banks, and custodians delivering platform-based services to any user who wants to make a financial transaction or own a financial asset/liability. Decentralized finance, DeFi, is a financial system built on distributed ledger technology (DLT or blockchain) that allows a user to transact and own w[...]
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The Role of Organizational Change Management in Digital Transformation
Feb 10, 2022, by John WillmottDigital transformation and the associated adoption of Intelligent Process Automation (IPA) remains at an all-time high. This is to be encouraged, and enterprises are now reinventing their services and delivery at a record pace. Consequently, enterprise operations and service delivery are increasingly becoming hybrid, with delivery handled by tightly integrated combinations of personn[...]
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Capgemini’s Toolbox to Accelerate Payment Transformation
Oct 27, 2021, by Andy EfstathiouThe payments industry has been transforming away from physical payments and electronic closed networks into an open network, all-digital payment ecosystem, and the pandemic has accelerated this shift. From the consumer’s perspective, this has been characterized by: A move to e-commerce and m-commerce, away from brick-and-mortar commerce Aggressively reduced use of tradi[...]
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Price Transparency in Healthcare Payer BPS Market: Capgemini Spotlight
Aug 02, 2021, by NelsonHall AnalystIn 2020, the U.S. healthcare payer BPS market saw accelerated growth in the adoption and design of digital solutions across all functional areas. The acceleration is driven mainly by consumer demand for an "Amazon" experience from their health plans and providers, to know the cost of care for associated benefit plans to assist in plan selection or inform decisions about ele[...]
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Capgemini’s ADM Aims for No/Low Application Maintenance Fees Thanks to QE
Jul 02, 2021, by Dominique RaviartCapgemini is aiming for low or no maintenance and support fees as part of its ADM offering. Depending on its level of responsibility for development activities, the company commits to reducing maintenance and support activities and is, therefore, making a bold statement unheard of in the IT industry. To achieve such high aspirations, the company believes Sogeti's application t[...]
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Capgemini Rebuilds Procurement Services to Address Key Challenges
Jun 01, 2021, by NelsonHall AnalystOne of the impacts of the pandemic has been a broad acceleration in enterprise digitalization initiatives, and organizations are looking for strategic partners to assist them in their digital transformation journeys. While digitalization is now top of mind even in procurement, historically there have been challenges in applying intelligent automation to procurement, including budget [...]
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Capgemini’s Framework for Digital Transformation in the Financial Sector
May 18, 2021, by Andy EfstathiouThe pandemic has accelerated the adoption of digital transformation across all industries, and in the financial sector, operational transformation has grabbed the top spot in the priority list for investment and spending. At the same time, performance dispersion (the variance across institutions within the industry) has significantly increased. So, how can banks make their transfo[...]
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Capgemini Looks to Accelerate Process Transformation with the "Frictionless Enterprise"
Apr 28, 2021, by John WillmottThe value of automation using tools such as RPA, and more recently intelligent automation, has been accepted for years. However, there is still a danger in many automation projects that while each project is valuable in its own right, they become disconnected islands of automation with limited connectivity and lifespans. Accordingly, while elements of process friction have been remov[...]
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Capgemini’s Intelligent Process Automation, Part 2: Intelligent Transaction Routing & Digital Twins Maximize RoI Delivery
Mar 01, 2021, by John WillmottPart 1 of this blog focused on Capgemini’s structured approach to workforce motivation and upskilling when transitioning to a Frictionless Enterprise that leverages a digitally augmented workforce. This second part looks at how, when adopting a digitally augmented workforce, it is critical to ensure optimized routing of incoming queries and transactions between humans and machi[...]
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Capgemini's Intelligent Process Automation, Part 1: Significant Growth From Frictionless Enterprise Approach
Feb 25, 2021, by John WillmottThis is Part 1 of a two-part blog looking at Capgemini’s Intelligent Process Automation practice. Here I examine Frictionless Enterprise, Capgemini’s framework for intelligent process automation that focuses on the adoption of a digitally augmented workforce. Digital transformation has been high on enterprise agendas for some years. However, COVID-19 has given the driv[...]
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Capgemini & ServiceNow Taking Digital HR Experiences to a New Level
Jan 04, 2021, by Elizabeth RennieAs expectations of what is possible in the digital world have grown exponentially, Capgemini is aiming to close the widening gap between consumer experience and employee experience. It is looking to digitalize workplace interactions while keeping the warmth, emotion, and uniqueness underpinning company culture. It has built a Digital Employee Operations (DEO) practice over t[...]
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