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NEAT reports results:
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CWS & MSP 2022
Nov 28, 2022 by Nikki EdwardsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering contingent workforce services (CWS) and managed service program (MSP) services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in services procurement/SOW, technology innovation, services innovation, and geographic footprint & scalability. Vendors evaluated for this NEAT are: CXC Global, Hudson RPO, Lorien, Magnit, Page Outsourcing, Pontoon, Randstad Sourceright, Resource Solutions, Resourgenix, Sanderson, Talent Solutions TAPFIN, talentCRU, and WilsonHCG. To find out more, contact Guy Saunders at [email protected].[read more] -
CX Services in Startups & Emerging Brands 2022
Nov 15, 2022 by Ivan KotzevThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering CX services for startup companies and emerging brands. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in cost optimization, revenue generation, and CX improvement. Vendors evaluated for this NEAT are: Alorica, Concentrix, Majorel, Movate, Sitel, TaskUs, Tech Mahindra, Teleperformance, Transcom, and Webhelp. To find out more, contact Guy Saunders at [email protected].[read more] -
Cyber Resiliency Services 2022
Nov 01, 2022 by Mike SmartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering cyber resiliency services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in cyber consulting & strategy construction, incident response & backup services, and managed cyber security services. Vendors evaluated for this NEAT are Atos, DXC Technology, IBM, Kyndryl, Mphasis, Sopra Steria, Tata Communications, TCS, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Salesforce Services 2022
Sep 20, 2022 by Dominique RaviartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Salesforce services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in Experience Cloud Services, Field Services, Commerce Cloud Services, Marketing Cloud Services, Revenue Cloud Services, MuleSoft Services, and Vlocity Services. Vendors evaluated for this NEAT are: Accenture, Apexon (formerly Infostretch), Capgemini, CGI, Coforge, Cognizant, Deloitte Consulting, EPAM Systems, Grazitti Interactive, IBM, Infosys, Mindtree, NTT DATA, Persistent, TCS, Tech Mahindra, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Payroll Services 2022
Sep 13, 2022 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering payroll services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors with comprehensive payroll capability, digital payroll capability, and multi-country payroll capability. Vendors evaluated for this NEAT are: activpayroll, ADP, Alight Solutions, Ascent HR, BDO, CloudPay, Conduent, EY, Immedis, Infosys, isolved, Mercans, Neeyamo, OneSource Virtual, Papaya Global, Paychex, PayGroup, Payslip, Payzaar, Ramco Systems, Safeguard Global, SD Worx, TMF Group, and UKG. To find out more, contact Guy Saunders at [email protected].[read more] -
New World Workforce Management 2022
Sep 06, 2022 by DeeAnna WarringtonThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering workforce management services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific focus on cost value, employee engagement, IoT, and multi-country delivery. Vendors evaluated for this NEAT are: ADP, Infor, Quinyx, SD Worx, Shiftboard, TCP Software, UKG, and WorkForce Software. To find out more, contact Guy Saunders at [email protected].[read more] -
Mortgage & Loan Services 2022
Aug 09, 2022 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering mortgage & loan services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in managed services/BPS, professional services, and support for new digital banking models. Vendors evaluated for this NEAT are: Capgemini, Capita, Coforge, Cognizant, DXC Technology, EXL, Fidelity Information Services, Firstsource, Happiest Minds, Infosys, Mindtree, Mphasis, Sopra Steria, Sutherland, TCS, Tech Mahindra, Wipro, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
Supply Chain Transformation 2022
Aug 04, 2022 by Alisa SamoylovaThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering supply chain transformation services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall. Vendors evaluated for this NEAT are: Capgemini, Exertis, GEP, Infosys, TCS, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
End-to-End Cloud Infrastructure Management Services 2022
Jul 26, 2022 by John LahertyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering end-to-end cloud infrastructure management services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capabilities around cloud management, cloud orchestration, Microsoft Azure, and AWS. Vendors evaluated for this NEAT are: Atos, Capgemini, Coforge, CSS Corp, DXC Technology, Infosys, Kyndryl, LTI, Mindtree, NTT DATA, Sopra Steria, TCS, Tech Mahindra, Trianz, Unisys, UnitedLayer, and UST. To find out more, contact Guy Saunders at [email protected].[read more] -
Global EoR Services 2022
Jul 19, 2022 by Jeanine Crane-ThompsonThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering global EOR services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and in terms of their underlying technology. Vendors evaluated for this NEAT are: Acumen International, Atlas, CXC Global, Globalization Partners, Mauve Group, Mercans, Neeyamo, Omnipresent, Papaya Global, Remote, Safeguard Global, and Velocity Global. To find out more, contact Guy Saunders at [email protected].[read more] -
Learning Services 2022
May 31, 2022 by Nikki EdwardsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering learning services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on learner experience, service innovation, technology innovation, geographic footprint & scalability, and digital learning transformation. Vendors evaluated for this NEAT are: Aptara, Capgemini, Conduent, G-Cube, IBM, InfoPro Learning, Infosys, LTG, NIIT, Seertech, Tesseract Learning, UpsideLMS, and Vertex Professional Services. To find out more, contact Guy Saunders at [email protected].[read more] -
Next-Generation Benefits Administration 2022
Apr 12, 2022 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering benefits administration services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific focus on total benefits outsourcing (TBO), health & welfare benefits, enabling digital transformation, marketplace capability, and geographic reach. Vendors evaluated for this NEAT are: ADP, Alight Solutions, bswift, Conduent, Empyrean, LifeWorks, Mercer, and PlanSource. To find out more, contact Guy Saunders at [email protected].[read more] -
P&C Operations Transformation 2022
Mar 24, 2022 by John WillmottThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering property & casualty (P&C) insurance operations transformation services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors with specific capability in new business setup/underwriting, customer/distribution service administration, and claims administration. Vendors evaluated for this NEAT are: Cognizant, Concirrus, DXC Technology, EXL, Mphasis, TCS, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
Quality Engineering 2022
Mar 01, 2022 by Dominique RaviartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering quality engineering services (formerly referred to as software testing services). The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific capability in application security testing, continuous testing, AI & cognitive testing, UX testing, and cloud migration testing. Vendors evaluated for this NEAT are: Amdocs, Atos, Capgemini, Cigniti, eInfochips, Expleo, Infosys, LTI, TCS, Tech Mahindra, TestingXperts, Trigent, ValueMomentum, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
CX Operations Transformation 2022
Feb 10, 2022 by Ivan KotzevThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering CX operations transformation services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in cost optimization, revenue generation, and CX improvement. Vendors evaluated for this NEAT are: Atento, Cognizant, Comdata, Concentrix, Conduent, CSS Corp, HGS, Sitel, Sutherland, Tech Mahindra, Teleperformance, TELUS International, Webhelp, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
Digital Banking 2022
Feb 08, 2022 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering digital banking services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in professional services, managed services/BPS, and support for new digital banking models. Vendors evaluated for this NEAT are: Accelirate, Capgemini, Coforge, Cognizant, Fidelity Information Services, Happiest Minds, Infostretch, Infosys, LTI, Mindtree, Quantiphi, Sopra Steria, TCS, UST, Virtusa, Wipro, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
Pharmaceuticals/Life Sciences Operational Transformation 2022
Feb 03, 2022 by Alisa SamoylovaThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering operational transformation services in the pharmaceuticals/life sciences sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in research & manufacturing support and in commercial operations & supply chain. Vendors evaluated are: Atos, Genpact, Infostretch, Tech Mahindra, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
RPO & Total Talent 2021
Dec 16, 2021 by Nikki EdwardsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering recruitment process outsourcing (RPO) and total talent acquisition services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in technology/tools innovation, services innovation, geographic footprint & scalability, and taking clients on a TA transformation journey. Vendors evaluated for this NEAT are: AMS, ADP Employer Services, Avencia, Cielo, endevis, Engage2Excel, Hudson RPO, IBM, Lorien, NXTThing RPO, Page Outsourcing, PeopleScout, Pontoon, Resource Solutions, RPOne, Sanderson, Taggd, Talent Solutions RPO, and WilsonHCG. To find out more, contact Guy Saunders at [email protected].[read more] -
Advanced Digital Workplace Services 2021
Dec 07, 2021 by John LahertyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering advanced digital workplace services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in build services, run services, and around Microsoft products. Vendors evaluated for this NEAT are: Atos, Capgemini, Cognizant, CompuCom, Computacenter, CSS Corp, DXC Technology, Fujitsu, Getronics, Infosys, LTI, Mindtree, Mphasis, NTT DATA, TCS, Tech Mahindra, T-Systems, Unisys, and Yash Technologies. To find out more, contact Guy Saunders at [email protected].[read more] -
Life, Annuities & Pension: Operational Transformation 2021
Nov 17, 2021 by Ashley SingletonThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering life, annuities & pension services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in the areas of new business setup/underwriting, customer/distribution service administration, benefit & fund management, life claims administration, and operations transformation. Vendors evaluated for this NEAT are: Atos, DXC Technology, EXL, Infosys, Kane Solutions, SE2, TCS, and WNS Global Services. To find out more, contact Guy Saunders at [email protected].[read more] -
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Blog post results:
Genpact: Operationalizing AI for Actionable Insights
Oct 24, 2024 by Andy Efstathiou[read more] 0 commentsI recently attended the Genpact AI conference, where the Genpact employees I spoke to were energized by the changes AI is bringing and are focused on helping clients operationalize emerging technologies at scale. The company is investing in tools to provide greater ongoing feedback fro[...]
Capgemini: Transforming Core Banking Platforms with Rigorous Governance & Prioritization
Oct 03, 2024 by Andy Efstathiou[read more] 0 commentsIn July, I published a blog outlining the latest evolving practices in core banking platform transformation. In this new blog, I outline Capgemini's approach to addressing core banking transformation challenges with its clients. The imperative of platform transformation Deman[...]
Evolving Practices in Core Banking Platform Transformation
Jul 12, 2024 by Andy Efstathiou[read more] 0 commentsBanks are undertaking core banking transformation projects at an accelerating pace. Typically, two-thirds of these transformation projects will fail. Most either fail to implement a new solution altogether, leaving the bank with the original legacy system, or (in the case of a successf[...]
Accelerating Use of AI: How TCS is Helping Financial Institutions
Jul 04, 2024 by Andy Efstathiou[read more] 0 commentsFinancial institutions are data-driven businesses, and because of decades of investment in technology, banks process data using heterogeneous legacy environments. Modern AI and GenAI solutions promise to enable banks to manage and analyze data more effectively. However, adopting new AI[...]
How EY is Rethinking Advanced Technology for Banks
May 22, 2024 by Andy Efstathiou[read more] 0 commentsI recently attended the EY Global Analyst Summit 2024, the theme of which was Rethink! The conference sought to answer the question, “How is EY rethinking the value it delivers?” and this blog looks at how EY is rethinking its activities in support of the BFS industry secto[...]
Capgemini & Salesforce: Enabling Banks to Deliver Customer-Centric Buying Experience
Mar 18, 2024 by Andy Efstathiou[read more] 0 commentsFinancial institutions have complex portfolios of products presented to customers in a siloed, product-centric fashion, which makes shopping for financial products inefficient and reduces the overall customer experience. However, digital delivery promises to improve customers' shop[...]
Infosys Delivering Financial Services Ops Transformation with AI-First Strategy
Mar 14, 2024 by Andy Efstathiou[read more] 0 commentsNelsonHall recently attended the Infosys U.S. Analyst Day in Dallas, the theme of which was “Being AI First”. It demonstrated clear progress since last year’s conference in Infosys’ thinking and approach to the critical steps for effective implementation and ope[...]
ESG Services Transforming Data Management in Banking
Nov 30, 2023 by Andy Efstathiou[read more] 0 commentsESG services are an emerging set of tracking and reporting capabilities for enterprises. Emerging technologies do not mature in a straight line but cycle through peaks and valleys of development and adoption as they mature. In the past year, ESG services have passed from the euphoria s[...]
IA Transforming Financial Services by Improving Operational Delivery
Jul 19, 2023 by Andy Efstathiou[read more] 0 commentsNelsonHall has just completed the research for a market assessment and forecast report on Transforming Intelligent Automation Services in Banking. We found that banks have accelerated the adoption of IA services in operations over the past two years, a shift that has been driven by: [...]
Capgemini Bringing Hyper-Personalization to Financial Services
Jun 27, 2023 by Andy Efstathiou[read more] 0 commentsCapgemini has partnered with Microsoft to develop and market a dynamic hyper-personalization offering for the financial services industry. This blog explores how hyper-personalization capabilities can be adapted to the unique needs of the financial services industry. Background [...]
Financial Institutions Using IA to Deliver Greater Operational Agility
Apr 14, 2023 by Andy Efstathiou[read more] 0 commentsIn the financial services industry, there was an initial expectation that demand for intelligent automation (IA) would fall off as clients changed platforms and moved to a microservices architecture. Instead, the application of IA in financial services has grown rapidly. The initial ev[...]
Financial Industry Driven to Transform Operational Delivery to as-a-service
Apr 06, 2023 by Andy Efstathiou[read more] 0 commentsNelsonHall recently completed a market assessment and forecast report on Transforming Financial Services with Cloud, SaaS, and BPaaS Services. It reveals that the financial services industry is responding to the industrialization of cloud services from hyperscalers and IT services vend[...]
AI FinTech: What to Expect in 2023
Dec 09, 2022 by Andy Efstathiou[read more] 0 comments2022 has been a very strong year for IT services firms delivering cloud, digital, and AI services to the financial services industry. 2023 looks to be a very different year for these vendors as they are finding it difficult to hire skilled resources, find clients able to fund new large[...]
Capgemini’s Approach to Building DeFi Offerings
Mar 25, 2022 by Andy Efstathiou[read more] 0 commentsIndustry background Financial services are very centralized, with exchanges, central banks, and custodians delivering platform-based services to any user who wants to make a financial transaction or own a financial asset/liability. Decentralized finance, DeFi, is a financial system[...]
Digital Banking Driving Profound Change in Financial Services
Feb 23, 2022 by Andy Efstathiou[read more] 0 commentsIn NelsonHall’s newly published market assessment, Digital Banking Services: Transforming the Financial Services Industry, we found that financial institutions are changing their approach to digital services: from a focus on digital channels and CX to a focus on rapid solution de[...]
Two High-Growth Areas for Banking ITS & BPS in 2022
Jan 11, 2022 by Andy Efstathiou[read more] 0 commentsIn 2022, the financial industry will continue to focus on building out its cloud and digital services infrastructure. This will be a deepening of capabilities for banks that have started their transformation, and the start of the journey for institutions that have not yet initiated the[...]
Kyndryl: Key Lessons in Moving a BFS Provider to the Cloud
Dec 20, 2021 by Andy Efstathiou[read more] 0 commentsOn December 15, 2021, Kyndryl and Viewpointe announced a cloud migration, modernization and management contract. The engagement provides insight for BFS executives into how banking services operations vendors are moving to the cloud to simplify operational delivery and enable business model chan[...]
WNS: Helping B2C Digital Startup Banks to Scale Rapidly
Aug 16, 2021 by Andy Efstathiou[read more] 0 commentsDigital startup banks are built on FinTech functionality to deliver financial services in an omnichannel environment. There are two types of FinTechs: B2B businesses that have a proprietary platform to deliver service to clients, and B2C businesses that provide clients with an all-digi[...]
Infosys’ Toolbox to Accelerate Banks’ Enterprise Journeys to the Cloud
Jun 22, 2021 by Andy Efstathiou[read more] 0 commentsBanks are accelerating their move to the cloud to respond to the pandemic, enable greater operational agility to reduce time to market, and develop open banking capabilities. At the same time, performance dispersion (the operational variance across institutions within the industry) has[...]
Capgemini’s Framework for Digital Transformation in the Financial Sector
May 18, 2021 by Andy Efstathiou[read more] 0 commentsThe pandemic has accelerated the adoption of digital transformation across all industries, and in the financial sector, operational transformation has grabbed the top spot in the priority list for investment and spending. At the same time, performance dispersion (the variance across in[...]
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