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CX Services Transformation
Apr 22, 2024 | Market Analysis by Ivan Kotzev
NelsonHall’s market analysis of the CX Services Transformation services market consists of 108 pages and focuses on strategies for 2024 and beyond. [...]view this reportdownload abstractContent Transformation Services
Nov 08, 2023 | Market Analysis by Ivan Kotzev
NelsonHall’s market analysis of the Content Transformation services market consists of 91 pages and focuses on strategies for 2023 and beyond. [...]view this reportdownload abstractCX Services in Startups & Emerging Brands
Feb 15, 2023 | Market Analysis by Ivan Kotzev
NelsonHall’s market analysis of CX services for startups and emerging brands consists of 93 pages [...]view this reportdownload abstractCX Operations Transformation
Mar 29, 2022 | Market Analysis by Ivan Kotzev
NelsonHall's market analysis of CX Operations Transformation consists of 92 pages. [...]view this reportdownload abstractCX Services in BFSI
Jun 03, 2021 | Market Analysis by Ivan Kotzev
NelsonHall’s market analysis of the CX Services in BFSI report consists of 96-pages. [...]view this reportdownload abstractSocial Media CX Services
Feb 23, 2021 | Market Analysis by Ivan Kotzev
NelsonHall's market analysis of Social Media CX Servicesconsists of 91 pages. [...]view this reportdownload abstractCX Services in Telecom and Media
Jun 11, 2020 | Market Analysis by Ivan Kotzev
NelsonHall's market analysis of CX Services in Telecom and Media consists of 89 pages. [...]view this reportdownload abstractImpact on COVID-19 on CX Services
Apr 06, 2020 | Market Analysis by Ivan Kotzev
NelsonHall’s analysis of the Impact of COVID-19 on CX Services consists of 11-pages. The report focuses on the impact of COVID-19 on CX services globally. [...]view this reportdownload abstractCognitive Customer Experience Services
Dec 13, 2019 | Market Analysis by Ivan Kotzev
NelsonHall's market analysis of cognitive customer experience services industry and trends consist of 71 pages plus detailed appendices. [...]view this reportdownload abstractCX Services in Retail and CPG
Aug 22, 2019 | Market Analysis by Ivan Kotzev
NelsonHall's market analysis of CX Services in Retail and CPG consists of 85 pages. [...]view this reportdownload abstract
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Customer Experience Services in Telecom and Media
Aug 18, 2020 | Customer Perspectives by Ivan Kotzev
NelsonHall's client perspective of Customer Experience Services in Telecom and Media Customer Perspective consists of 22 pages. [...]view this reportdownload abstract
Latest Customer Experience Services Market Forecast
Global CX Services Market Forecast: 2023 - 2027
Aug 11, 2023 | Market Forecast by Ivan Kotzev
NelsonHall’s “CX Services Market Forecast: 2023-2027” consists of 80 pages. This report covers five of the main CX services service lines covered by NelsonHall, providing market forecasts and vendor revenue shares for each combination of service line and geography. [...]view this reportdownload abstract
NelsonHall's Self-Service Forecast Tool
This new tool is aimed at assisting executives in accessing the precise market size, growth, and vendor share information they require rapidly and cost-effectively, in support of more-informed decision-making.
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Customer Experience Services:
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Alorica’s Evolution from Services to Digital-First Play
Jun 25, 2024, by Ivan KotzevIn May, Alorica announced the appointment of Mike Clifton and Max Schwendner as Co-Chief Executive Officers. Prior, Mike was the company’s Chief Growth and Transformation Officer, and Max was President Business Services and Chief Financial Officer. I spoke with them earlier this [...]
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Conduent Partners with Microsoft to Underpin Client GenAI Innovation Initiatives
May 02, 2024, by John WillmottConduent has partnered with Microsoft to use Microsoft Azure OpenAI to underpin its GenAI innovation initiatives with clients. Its GenAI journey includes: Selecting use cases focused on improving quality, throughput, and cycle times Adoption of pilots in healthcare claims ad[...]
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Tech Mahindra Populii: Addressing AI Training Hypergrowth
Apr 05, 2024, by Ivan KotzevPopulii is Tech Mahindra’s enterprise gig marketplace for data collection, user studies, and microtasks. NelsonHall recently spoke with Populii executives about the platform’s current capabilities and growth plans in support of the exploding AI data training market. Huma[...]
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ResultsCX Advances in Europe with Huntswood Acquisition
Mar 15, 2024, by Ivan KotzevIn February 2024, ResultsCX made its third European acquisition since 2022, adding U.K. specialist BPS and CX services provider Huntswood. This move complements ResultsCX’s roadmap to gain a presence in European markets, diversify offshore delivery, and target the high-growth fin[...]
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CX Services in 2024: Beyond GenAI
Jan 05, 2024, by Ivan Kotzev2023 was a very dynamic year in CX services with large-scale market consolidation, significant growth deceleration, and sizable investment in AI technology, especially GenAI. In 2024, the role of agent augmentation technology will only increase, talent management will come to the fo[...]
latest blog posts on
Customer Experience Services:
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Alorica’s Evolution from Services to Digital-First Play
Jun 25, 2024, by Ivan KotzevIn May, Alorica announced the appointment of Mike Clifton and Max Schwendner as Co-Chief Executive Officers. Prior, Mike was the company’s Chief Growth and Transformation Officer, and Max was President Business Services and Chief Financial Officer. I spoke with them earlier this [...]
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Conduent Partners with Microsoft to Underpin Client GenAI Innovation Initiatives
May 02, 2024, by John WillmottConduent has partnered with Microsoft to use Microsoft Azure OpenAI to underpin its GenAI innovation initiatives with clients. Its GenAI journey includes: Selecting use cases focused on improving quality, throughput, and cycle times Adoption of pilots in healthcare claims ad[...]
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Tech Mahindra Populii: Addressing AI Training Hypergrowth
Apr 05, 2024, by Ivan KotzevPopulii is Tech Mahindra’s enterprise gig marketplace for data collection, user studies, and microtasks. NelsonHall recently spoke with Populii executives about the platform’s current capabilities and growth plans in support of the exploding AI data training market. Huma[...]
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ResultsCX Advances in Europe with Huntswood Acquisition
Mar 15, 2024, by Ivan KotzevIn February 2024, ResultsCX made its third European acquisition since 2022, adding U.K. specialist BPS and CX services provider Huntswood. This move complements ResultsCX’s roadmap to gain a presence in European markets, diversify offshore delivery, and target the high-growth fin[...]
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CX Services in 2024: Beyond GenAI
Jan 05, 2024, by Ivan Kotzev2023 was a very dynamic year in CX services with large-scale market consolidation, significant growth deceleration, and sizable investment in AI technology, especially GenAI. In 2024, the role of agent augmentation technology will only increase, talent management will come to the fo[...]
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latest Customer Experience Services tracking service articles
Concentrix Announces Q2 FY24 Revenues Up 47.4% (Up 4% in CC) to $2,380.7m
Jun 26, 2024 | Financial Results by Ivan Kotzev
Accenture Announces Q3 FY24 Revenues Down 0.6% (Up 1.4% in CC) to $16,467m
Jun 20, 2024 | Financial Results by Aaron Triplett
ACT Adds 800 CX Services Roles in Norman, OK
Jun 20, 2024 | New Offerings by Ivan Kotzev
Qualfon Partners with Accurity Solutions for Trust and Safety Services
Jun 20, 2024 | New Partnerships by Ivan Kotzev
Accenture to Acquire Fibermind to Expand Telecoms Network Engineering Services Capabilities in Italy
Jun 19, 2024 | Mergers and Acquisitions by Rachael Stormonth
TELUS International to Rebrand to TELUS Digital Experience
Jun 13, 2024 | Organizational Change by Ivan Kotzev
Atos to Sell Worldgrid to Alten for €270m
Jun 12, 2024 | Mergers and Acquisitions by Dominique Raviart
Atos Selects Onepoint Consortium for Financial Restructuring
Jun 11, 2024 | Mergers and Acquisitions by Dominique Raviart
transcosmos Acquires KUBOTA IT Subsidiary to Expand IT Services in China
Jun 11, 2024 | Mergers and Acquisitions by Ivan Kotzev
Capita Partners with Amazon Connect for Cloud Contact Center Infrastructure
Jun 10, 2024 | New Partnerships by Ivan Kotzev