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for Customer Experience Services

Track the pattern of service adoption by monitoring Customer Experience Services contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

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Customer Experience Services

Insightful Analysis to Drive Your Customer Experience (CX) Strategy. NelsonHall's Customer Experience (CX) Services program is designed for organizations who need to understand, adopt, and optimize the next generation of customer service models for their business, including omni-channel services and the application of advanced analytics, alongside traditional voice and other contact center services.

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Vendor coverage

Covered vendor profiles within the Customer Experience Services program

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NEAT Reports are available for this program!

NelsonHall, the leading global BPS analyst firm, now offers a new suite of "speed-to-source" tools to assist Strategic Sourcing Managers in saving time and money, while enhancing the quality of their sourcing decisions in business process services and Customer Experience Services.

view all NEAT reports learn more about NEAT

Latest Customer Experience Services Market Forecast

NelsonHall's Self-Service Forecast Tool

This new tool is aimed at assisting executives in accessing the precise market size, growth, and vendor share information they require rapidly and cost-effectively, in support of more-informed decision-making.

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featured blog posts on
Customer Experience Services:

  • CX Services in 2025: Delivering Business Outcomes with GenAI

    Jan 28, 2025, by Ivan Kotzev

      Calendar 2024 was relatively muted for the global CX services market, with continued headwinds in large verticals in core North American and European geographies. In parallel, GenAI investments and rebalancing of the delivery portfolio challenged consistent margin improvement. 2025 [...]

    read post

  • iQor Repositions for Growth with Trinidad Delivery Center Stage

    Oct 25, 2024, by Ivan Kotzev

      iQor began 2024 with a new CEO, Chris Crowley, and a funding boost by PE Mill Point Capital. iQor is now repositioning for growth, aiming to become a broad partner with existing clients and targeting new verticals. Earlier this month, I attended iQor’s Analyst Day 2024 in Trinida[...]

    read post

  • WNS Analytics Innovates Through Productized Services

    Oct 11, 2024, by Ivan Kotzev

      In 2024, WNS rebranded and relaunched its analytics practice to include data, analytics, AI services, and consulting in a unified offering to enable decision intelligence. I spoke with Gautam Singh, the head of WNS Analytics, covering the opportunities and pitfalls of GenAI solutions, [...]

    read post

  • Movate AI to Drive Enterprise Reinvention at Scale with AI-First Framework

    Sep 03, 2024, by Ivan Kotzev

      In August, NelsonHall spoke with the leadership of Movate AI to discuss the market expectations and challenges of AI integration, their in-house holistic framework, target applications, existing deployments, and how the company plans to build commercial relationships around this AI rei[...]

    read post

  • ArvatoConnect Focused on Results-Driven CX with Consumer Duty

    Jul 03, 2024, by Ivan Kotzev

      In July 2023, the U.K. Financial Conduct Authority (FCA) introduced Consumer Duty, a set of rules and guidelines to drive companies to deliver good outcomes for customers. By the end of July 2024, firms are required to ensure the application of Consumer Duty to closed products and serv[...]

    read post
view all blog posts

latest blog posts on
Customer Experience Services:

  • CX Services in 2025: Delivering Business Outcomes with GenAI

    Jan 28, 2025, by Ivan Kotzev

      Calendar 2024 was relatively muted for the global CX services market, with continued headwinds in large verticals in core North American and European geographies. In parallel, GenAI investments and rebalancing of the delivery portfolio challenged consistent margin improvement. 2025 [...]

    read post

  • iQor Repositions for Growth with Trinidad Delivery Center Stage

    Oct 25, 2024, by Ivan Kotzev

      iQor began 2024 with a new CEO, Chris Crowley, and a funding boost by PE Mill Point Capital. iQor is now repositioning for growth, aiming to become a broad partner with existing clients and targeting new verticals. Earlier this month, I attended iQor’s Analyst Day 2024 in Trinida[...]

    read post

  • WNS Analytics Innovates Through Productized Services

    Oct 11, 2024, by Ivan Kotzev

      In 2024, WNS rebranded and relaunched its analytics practice to include data, analytics, AI services, and consulting in a unified offering to enable decision intelligence. I spoke with Gautam Singh, the head of WNS Analytics, covering the opportunities and pitfalls of GenAI solutions, [...]

    read post

  • Movate AI to Drive Enterprise Reinvention at Scale with AI-First Framework

    Sep 03, 2024, by Ivan Kotzev

      In August, NelsonHall spoke with the leadership of Movate AI to discuss the market expectations and challenges of AI integration, their in-house holistic framework, target applications, existing deployments, and how the company plans to build commercial relationships around this AI rei[...]

    read post

  • ArvatoConnect Focused on Results-Driven CX with Consumer Duty

    Jul 03, 2024, by Ivan Kotzev

      In July 2023, the U.K. Financial Conduct Authority (FCA) introduced Consumer Duty, a set of rules and guidelines to drive companies to deliver good outcomes for customers. By the end of July 2024, firms are required to ensure the application of Consumer Duty to closed products and serv[...]

    read post
view all blog posts

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