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Conversational Commerce
May 13, 2025 | Market Analysis by Ivan Kotzev
NelsonHall’s market analysis of the Conversational Commerce market consists of 109 pages and focuses on strategies for 2025 and beyond. [...]view this reportdownload abstractCX Services in High Tech and Automotive
Oct 25, 2024 | Market Analysis by Ivan Kotzev
NelsonHall’s market analysis of the CX Services in High Tech and Automotive market consists of 96 pages and focuses on strategies for 2024 and beyond. [...]view this reportdownload abstractCX Services Transformation
Apr 22, 2024 | Market Analysis by Ivan Kotzev
NelsonHall’s market analysis of the CX Services Transformation market consists of 108 pages and focuses on strategies for 2024 and beyond. [...]view this reportdownload abstractContent Transformation Services
Nov 08, 2023 | Market Analysis by Ivan Kotzev
NelsonHall’s market analysis of the Content Transformation services market consists of 91 pages and focuses on strategies for 2023 and beyond. [...]view this reportdownload abstractCX Services in Startups & Emerging Brands
Feb 15, 2023 | Market Analysis by Ivan Kotzev
NelsonHall’s market analysis of CX services for startups and emerging brands consists of 93 pages [...]view this reportdownload abstractCX Operations Transformation
Mar 29, 2022 | Market Analysis by Ivan Kotzev
NelsonHall's market analysis of CX Operations Transformation consists of 92 pages. [...]view this reportdownload abstractCX Services in BFSI
Jun 03, 2021 | Market Analysis by Ivan Kotzev
NelsonHall’s market analysis of the CX Services in BFSI report consists of 96-pages. [...]view this reportdownload abstractSocial Media CX Services
Feb 23, 2021 | Market Analysis by Ivan Kotzev
NelsonHall's market analysis of Social Media CX Servicesconsists of 91 pages. [...]view this reportdownload abstractCX Services in Telecom and Media
Jun 11, 2020 | Market Analysis by Ivan Kotzev
NelsonHall's market analysis of CX Services in Telecom and Media consists of 89 pages. [...]view this reportdownload abstractImpact on COVID-19 on CX Services
Apr 06, 2020 | Market Analysis by Ivan Kotzev
NelsonHall’s analysis of the Impact of COVID-19 on CX Services consists of 11-pages. The report focuses on the impact of COVID-19 on CX services globally. [...]view this reportdownload abstract
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Global CX Services Market Forecast: 2025 - 2029
Jul 07, 2025 | Market Forecast by Ivan Kotzev
NelsonHall’s updated “CX Services Market Forecast: 2025-2029” consists of 89 pages. This report covers 5 of the main CX services service lines covered by NelsonHall, providing market forecasts and vendor revenue shares for each combination of service line and geography. [...]view this reportdownload abstract
NelsonHall's Self-Service Forecast Tool
This new tool is aimed at assisting executives in accessing the precise market size, growth, and vendor share information they require rapidly and cost-effectively, in support of more-informed decision-making.
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Customer Experience Services:
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Tech Mahindra Altavec Empowers Enterprises with Geospatial Analytics
Jul 17, 2025, by Ivan KotzevIn March 2025, Tech Mahindra officially launched its Altavec geospatial data and analytics platform. Altavec provides geospatial data management and operations across large-scale mapping initiatives, a priority area for asset-heavy industries. From spatial data to actionable insight[...]
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TELUS Digital: Driving GenAI Adoption with Fuel iX
May 27, 2025, by Ivan KotzevAt the beginning of May, TELUS Digital officially rolled out its Fuel iX Agent Trainer tool across its 64 global delivery centers and digital studios. NelsonHall spoke with the Fuel iX team to learn about the latest deployments of the enterprise GenAI engine, the target business cases,[...]
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Firstsource: Partitioning Business Processes for AI & Agent ‘UnBPO’ Delivery
Mar 21, 2025, by Ivan KotzevAt the end of February, Firstsource announced ‘UnBPO’, which it describes as ‘a transformative shift away from traditional outsourcing models’. NelsonHall spoke with Firstsource CEO Ritesh Idnani and his executive team about this new approach, the drivers and ch[...]
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CX Services in 2025: Delivering Business Outcomes with GenAI
Jan 28, 2025, by Ivan KotzevCalendar 2024 was relatively muted for the global CX services market, with continued headwinds in large verticals in core North American and European geographies. In parallel, GenAI investments and rebalancing of the delivery portfolio challenged consistent margin improvement. 2025 [...]
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iQor Repositions for Growth with Trinidad Delivery Center Stage
Oct 25, 2024, by Ivan KotzeviQor began 2024 with a new CEO, Chris Crowley, and a funding boost by PE Mill Point Capital. iQor is now repositioning for growth, aiming to become a broad partner with existing clients and targeting new verticals. Earlier this month, I attended iQor’s Analyst Day 2024 in Trinida[...]
latest blog posts on
Customer Experience Services:
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Tech Mahindra Altavec Empowers Enterprises with Geospatial Analytics
Jul 17, 2025, by Ivan KotzevIn March 2025, Tech Mahindra officially launched its Altavec geospatial data and analytics platform. Altavec provides geospatial data management and operations across large-scale mapping initiatives, a priority area for asset-heavy industries. From spatial data to actionable insight[...]
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TP B2B Sales Combines Emotional Intelligence & AI for Accelerated Sales
Jun 12, 2025, by Ivan KotzevIn May, I visited TP Barcelona, where the company showcased its flagship multilingual operations in Spain and shared its B2B revenue operations as a service, built on a foundation of data-driven sales strategies, integrated sales and marketing processes, and AI-powered sales enablement[...]
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TELUS Digital: Driving GenAI Adoption with Fuel iX
May 27, 2025, by Ivan KotzevAt the beginning of May, TELUS Digital officially rolled out its Fuel iX Agent Trainer tool across its 64 global delivery centers and digital studios. NelsonHall spoke with the Fuel iX team to learn about the latest deployments of the enterprise GenAI engine, the target business cases,[...]
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Firstsource: Partitioning Business Processes for AI & Agent ‘UnBPO’ Delivery
Mar 21, 2025, by Ivan KotzevAt the end of February, Firstsource announced ‘UnBPO’, which it describes as ‘a transformative shift away from traditional outsourcing models’. NelsonHall spoke with Firstsource CEO Ritesh Idnani and his executive team about this new approach, the drivers and ch[...]
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CX Services in 2025: Delivering Business Outcomes with GenAI
Jan 28, 2025, by Ivan KotzevCalendar 2024 was relatively muted for the global CX services market, with continued headwinds in large verticals in core North American and European geographies. In parallel, GenAI investments and rebalancing of the delivery portfolio challenged consistent margin improvement. 2025 [...]
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latest Customer Experience Services tracking service articles
Fusion CX Opens 1k Seats CX Services Centers in the Philippines
Jul 28, 2025 | New Offerings by Ivan Kotzev
itel Launches Telehealth Service for the U.S.
Jul 24, 2025 | New Offerings by Ivan Kotzev
Infosys Announces Q1 FY26 Revenues Up 4.8% (Up 3.8% in CC) to $4,941m
Jul 23, 2025 | Financial Results by Gaurav Parab
TransPerfect Opens First CX Services Center in Manila, Philippines
Jul 22, 2025 | New Offerings by Ivan Kotzev
Conduent Opens 325 Agent CX Services Center in Lipa City, Philippines
Jul 21, 2025 | New Offerings by Ivan Kotzev
Firstsource to Acquire Pastdue Credit Solutions to Expand U.K. Collections
Jul 18, 2025 | Mergers and Acquisitions by Ivan Kotzev
Wipro Announces Q1 FY26 Revenues Down 2.3% in CC to $2,587.4m
Jul 18, 2025 | Financial Results by John Laherty
Tech Mahindra Announces Q1 FY26 Revenues Flat at $1,564m
Jul 16, 2025 | Financial Results by Gaurav Parab
HCLTech Announces Q1 FY26 Revenues Up 5.4% to $3,545m
Jul 14, 2025 | Financial Results by John Laherty
Finare Acquires Handicall to Expand CX Services in France
Jul 10, 2025 | Mergers and Acquisitions by Ivan Kotzev