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Ivan is NelsonHall's Customer Experience (CX) Services lead analyst, with global responsibility for CX Services research and client support.
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published 2024-09-18 | Project by Ivan Kotzev
This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering CX services in the high tech & automotive sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in cost optimization, revenue generation, and CX improvement. Vendors evaluated for this NEAT are: Bosch Service Solutions, Concentrix, Foundever, Konecta, Movate, Mplus, Teleperformance, TELUS Digital, and TTEC. To find out more, contact Guy Saunders (EMEA) at
[email protected] or Darrin Grove (N. America) at
[email protected].
Published reports:
published reports related to Concentrix within the CX Services by Industry program
Nov 20, 2015 | Vendor Analysis by NelsonHall Analyst
The Minacs Group, Inc. (Minacs) is a privately-held business and technology outsourcing company with headquarters in Toronto (Oshawa), Canada. It provides outsourced customer care, marketing, finance and accounting, procurement and IT services. [...]
view this reportdownload abstractJun 19, 2015 | Vendor Analysis by NelsonHall Analyst
Convergys is a public company headquartered in Cincinnati, Ohio. Convergys grew from Cincinnati Bell Information Systems (CBIS) and MATRIXX Marketing, both subsidiaries of Cincinnati Bell, and from AT&T Solutions Customer Care (formerly AT&T American Transtech), which was sold to Cincinnati Bell in 1998. An IPO in August 1998 made Convergys [...]
view this reportdownload abstractJun 03, 2015 | Vendor Analysis by NelsonHall Analyst
Concentrix Corporation (Concentrix) is a wholly owned subsidiary of SYNNEX Corporation, which is a public company. Concentrix is headquartered in Fremont, California. It has operations in 25 countries, and has ~54k employees supporting clients from ~70 locations. [...]
view this reportdownload abstractJan 30, 2015 | Vendor Analysis by NelsonHall Analyst
Concentrix Corporation (Concentrix) is a wholly owned subsidiary of SYNNEX Corporation. Concentrix is headquartered in Fremont, California and began operations in 1984. [...]
view this reportdownload abstractNov 19, 2014 | Vendor Analysis by NelsonHall Analyst
Webhelp Group (Webhelp) is a French-headquartered private company that was founded in 2000 by Frédéric Jousset and Olivier Duha. It initially offered real-time online assistance for customers new to using the internet. In addition to internet clients, it now supports telecommunications, cable, satellite and retail clients. [...]
view this reportdownload abstract
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