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Ivan is NelsonHall's Customer Experience (CX) Services lead analyst, with global responsibility for CX Services research and client support.
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programcode = CXSCXI
programid = 158
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Confidence Index:
for CX Services by Industry
NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services
Join NelsonHall Customer Experience Services Confidence Index:
Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global CX Services by Industry market.
For a sample report and details of how to join NelsonHall's Customer Experience Services Confidence Index, please contact us
Published reports:
published reports related to within the CX Services by Industry program
Jan 10, 2018 | Vendor Analysis by Ivan Kotzev
This NelsonHall assessment analyzes InterGlobe Technologies' offerings and capabilities in customer experience services in the travel, transport, and hospitality sector. [...]
view this reportdownload abstractJan 09, 2018 | Vendor Analysis by Ivan Kotzev
This NelsonHall assessment analyzes Alorica's offerings and capabilities in customer experience services in the travel, transport, and hospitality sector. [...]
view this reportdownload abstractDec 22, 2017 | Vendor Analysis by Ivan Kotzev
This NelsonHall assessment analyzes Mindpearl's offerings and capabilities in customer experience services in the travel, transport, and hospitality sector. [...]
view this reportdownload abstractDec 06, 2017 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Sutherland's offerings and capabilities in Customer Experience Services in Travel, Transport, and Hospitality. [...]
view this reportdownload abstractNov 24, 2017 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Arvato's offerings and capabilities in Customer Experience Services in Travel, Transport, and Hospitality. [...]
view this reportdownload abstract
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