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Ivan is NelsonHall's Customer Experience (CX) Services lead analyst, with global responsibility for CX Services research and client support.
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programcode = CXSCXI
programid = 158
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Confidence Index:
for CX Services by Industry
NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services
Join NelsonHall Customer Experience Services Confidence Index:
Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global CX Services by Industry market.
For a sample report and details of how to join NelsonHall's Customer Experience Services Confidence Index, please contact us
Published reports:
published reports related to within the CX Services by Industry program
Aug 11, 2016 | Vendor Analysis by NelsonHall Analyst
Capita Group Plc (Capita) was formed in 1984 within the Chartered Institute of Public Finance & Accountancy (CIPFA). It separated from CIPFA through a management buy-out in 1987, and was listed on the London Stock Exchange in 1991. [...]
view this reportdownload abstractJul 15, 2016 | Market Analysis by NelsonHall Analyst
NelsonHall's market analysis of customer management services in the retail and CPG sector consists of 58 pages. [...]
view this reportdownload abstractJul 07, 2016 | Vendor Analysis by NelsonHall Analyst
This NelsonHall vendor assessment analyzes Xerox Services' offerings and capabilities in CMS in retail and CPG. [...]
view this reportdownload abstractJul 05, 2016 | Vendor Analysis by NelsonHall Analyst
This NelsonHall vendor assessment analyzes Tech Mahindra's offerings and capabilities in CMS in retail and CPG. [...]
view this reportdownload abstractJul 04, 2016 | Vendor Analysis by NelsonHall Analyst
This NelsonHall vendor assessment analyzes HGS' offerings and capabilities in CMS in retail and CPG. [...]
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