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Ivan is NelsonHall's Customer Experience (CX) Services lead analyst, with global responsibility for CX Services research and client support.
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programcode = CXSCXI
programid = 158
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Confidence Index:
for CX Services by Industry
NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services
Join NelsonHall Customer Experience Services Confidence Index:
Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global CX Services by Industry market.
For a sample report and details of how to join NelsonHall's Customer Experience Services Confidence Index, please contact us
Published reports:
published reports related to within the CX Services by Industry program
Jun 14, 2016 | Vendor Analysis by NelsonHall Analyst
This NelsonHall vendor assessment analyzes CSS Corp's offerings and capabilities in CMS in Retail and CPG [...]
view this reportdownload abstractJun 13, 2016 | Vendor Analysis by NelsonHall Analyst
This NelsonHall vendor assessment analyzes Aegis’ offerings and capabilities in CMS in Retail and CPG [...]
view this reportdownload abstractJun 13, 2016 | Vendor Analysis by NelsonHall Analyst
This NelsonHall vendor assessment analyzes Convergys’ offerings and capabilities in CMS in Retail and CPG [...]
view this reportdownload abstractDec 02, 2015 | Vendor Analysis by NelsonHall Analyst
Expert Global Solutions (EGS) is a global customer service organization which delivers outsourced solutions for customer and financial care. It employs ~40k in ~70 locations in 11 countries. [...]
view this reportdownload abstractNov 27, 2015 | Market Forecast by NelsonHall Analyst
NelsonHall's "Global Customer Management Services Market Forecast: 2015-2019" consists of 64 pages. It is a comprehensive forecast of the customer management services (CMS) market and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their need [...]
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