DEBUG: PAGE=domain, TITLE=CX Services by Industry,ID=1433,TEMPLATE=subprogram
Ivan is NelsonHall's Customer Experience (CX) Services lead analyst, with global responsibility for CX Services research and client support.
meet & follow
toggle expanded view
programcode = CXSCXI
programid = 158
database = f
alerts = t
neat = t
vendors = t
forecasting = t
confidence = t
definitions = t
Search within: CX Services by Industry:
Subscribe to blogs & alerts:
manage email alerts using the form below, in order to be notified via email whenever we publish new content:
has Database = f
has Confidence = t -- IGNORED
Confidence Index:
for CX Services by Industry
NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services
Join NelsonHall Customer Experience Services Confidence Index:
Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global CX Services by Industry market.
For a sample report and details of how to join NelsonHall's Customer Experience Services Confidence Index, please contact us
Published reports:
published reports related to within the CX Services by Industry program
Nov 19, 2014 | Vendor Analysis by NelsonHall Analyst
Webhelp Group (Webhelp) is a French-headquartered private company that was founded in 2000 by Frédéric Jousset and Olivier Duha. It initially offered real-time online assistance for customers new to using the internet. In addition to internet clients, it now supports telecommunications, cable, satellite and retail clients. [...]
view this reportdownload abstractNov 18, 2014 | Vendor Analysis by NelsonHall Analyst
Serco Global Services, LLC (Serco) is part of Serco Group Plc and is headquartered in Hook, North Hampshire in the U.K. Serco has operations in public and private transport and traffic control, aviation, military and nuclear weapons, prisons, and schools. Serco employs ~100k staff and operates in Continental Europe, the Middle East, APAC and North [...]
view this reportdownload abstractNov 18, 2014 | Vendor Analysis by NelsonHall Analyst
The Teleperformance Group (Teleperformance) is a leading customer management services pure play. [...]
view this reportdownload abstractNov 17, 2014 | Vendor Analysis by NelsonHall Analyst
Wipro is a publicly-held company headquartered in India. It is a global information technology, consulting, and outsourcing company. It entered the BPO space with the acquisition of Spectramind in 2002-2003, and has retained a strong focus on customer management services (CMS) within its business process outsourcing (BPO) business. [...]
view this reportdownload abstractOct 31, 2014 | Vendor Analysis by NelsonHall Analyst
Tata Business Support Services Limited (Tata BSS) was founded in 2004 as a wholly owned subsidiary of Tata Sons, the holding company of the Tata Group. It changed its name from E2E SerWiz Solutions to Tata BSS in 2008. [...]
view this reportdownload abstract
find all available reports on