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Confidence Index:

for CX Services Transformation

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services

Join NelsonHall Customer Experience Services Confidence Index:

Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global CX Services Transformation market.

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ValueMomentum - Quality Engineering 2023

Vendor Analysis

by Dominique Raviart

published on May 31, 2023

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Report Overview:

This NelsonHall vendor assessment analyzes ValueMomentum’s offerings and capabilities in quality engineering services

Who is this Report for:

NelsonHall’s QE profile on ValueMomentum is a comprehensive assessment of ValueMomentum’s offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of QE and identifying vendor suitability for quality engineering/QA/testing services
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the QE and IT services sectors.

Scope of this Report:

The report provides a comprehensive and objective analysis of ValueMomentum’s QE offerings, capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, challenges, and outlook
  • Revenue estimates
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization, including the location of delivery centers.

Key Findings & Highlights:

ValueMomentum was founded in 2000 and has its headquarters in Piscataway, NJ. The company is privately held and at the end of 2022 had a headcount of 5k. The company has ~75 active clients. ValueMomentum provides a wide range of IT services, focusing on digital, data, and transformation.

The company has structured its capabilities into LoBs, e.g., digital & cloud, data leverage, “core leverage,” QualityLeap, and Customer Communications Management. It services the BFSI industry and the U.S. healthcare payer sector. P&C insurance is one of its strengths, with the company highlighting 10 of the 25 largest P&C insurers in the U.S. are its clients.

QualityLeap, the testing services practice, is a standalone LoB with its own P&L. It oversees delivery, portfolio and IP management, and sales & marketing. It focuses on P&C & life insurance, core and open banking, and healthcare payers. The unit is structured around four CoPs: insurance, banking, technology, and healthcare.

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