Vendor Analysis
published on Aug 24, 2023
Report Overview:
This NelsonHall key vendor assessment consists of 65 pages and provides a comprehensive and objective analysis of WNS' IT and business process services offerings, capabilities, and market and financial strengths
Who is this Report for:
NelsonHall’s Key Vendor Assessment on WNS is a comprehensive assessment of the company’s offerings and capabilities and strategic direction, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of IT services and identifying vendor suitability for IT services
- Consultants advising clients on vendor selection
- Marketing, sales, and business managers developing strategies to target service opportunities within the BPS/IT services markets
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the BPS/IT services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of WNS’s offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Examples of the company’s client base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization.
Key Findings & Highlights:
WNS has for years positioned firmly on a combination of:
- Its domain expertise, including close and detailed process knowledge of industry specific processes, data and operations for which it provides services in each of its major target sectors
- What it terms “co-creation”. WNS also has a reputation with clients for being flexible
- Offshore-based lower cost delivery
- Analytics capabilities.
However, as a BPS pureplay WNS has had to contend with perceptions that it lacks the scale and expertise of larger peers (that are part of a firm that also have scale IT services capabilities) to be able to offer clients platform implementation services or support enterprise scale intelligent automation initiatives.
Three significant acquisitions made by WNS in its FY23 provide a clear indication of how WNS is developing its capabilities and strengthening its overall value proposition
One of them, for example, brings in capabilities in support of hyper automation initiatives.