Vendor Analysis
published on Apr 12, 2022
Report Overview:
This NelsonHall assessment analyzes Tech Mahindra's offerings and capabilities in Salesforce Services
Who is this Report for:
NelsonHall's Salesforce services profile on Tech Mahindra is a comprehensive assessment of Tech Mahindra’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing IT services suppliers of front-office, Salesforce, and digital transformation applications
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the IT services sector and examining growth areas within IT services.
Scope of this Report:
The report provides a comprehensive and objective analysis of Tech Mahindra’s Salesforce service capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
This NelsonHall vendor assessment analyzes Tech Mahindra’s offerings and capabilities in Salesforce services.
Tech Mahindra launched its Salesforce (SP) practice in 2006. The practice initially addressed the technical side of Salesforce projects with ~50 consultants. Over time, Tech Mahindra's Salesforce practice (SP) changed its positioning and has since addressed both the business and technology sides of projects. The company has pushed its consulting capabilities and its vertical expertise.
To achieve this dual positioning, SP hired business process specialists, and industry consultants, while continuing to grow its technology skills pool. At the end of 2021, Tech Mahindra had 2.0k personnel with Salesforce capabilities, including 1.5k certified ones, representing ~2.5k certifications.
Along with its move towards the business side of Salesforce projects, SP has structured itself vertically across communications & media, BFSI, healthcare and life science, and manufacturing (automotive and discrete manufacturing).
SP has completed 80 SF projects. Its marquee clients include Ford, Bombardier, Chevron, GE, Citi, Mastercard, Vodafone, Verizon, Telekom Austria Group, TalkTalk, Sony, Scotiabank, Roche, Getinge, gsk, Genentech, Delta Dental, Thomson Reuters, Google, Mars, and Nestlé. Among these clients, GE has been an important client for SP, which has helped the client expand its usage of Salesforce's Clouds over the years, across units.