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NEAT reports results:
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RPO 2015
Mar 04, 2015 by Elizabeth RennieNelsonHall's RPO NEAT analyzes the performance of vendors offering recruitment processing outsourcing services. Vendors within this NEAT analysis include ADP RPO, Alexander Mann, Allegis Global Solutions, Aon Hewitt, Cielo, Futurestep, Hudson, IBM, KellyOCG, ManPowerGroup, Novotus, PeopleScout, PeopleStrong, Seven Step RPO, and WilsonHCG. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
WAHA CMS
Feb 25, 2015 by NelsonHall AnalystNelsonHall's Work At Home Agent (WAHA) CMS NEAT analyzes the performance of vendors offering WAHA-based customer management services. Vendors within this NEAT analysis are Arise, Convergys, Firstsource, LiveOps, Sitel, Sutherland, Sykes and Teleperformance. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Application Outsourcing
Jan 14, 2015 by Dominique RaviartNelsonHall's NEAT for Application Outsourcing (AO) evaluates the performance of vendors offering AO services. The NEAT tool allows NelsonHall customers to assess the capability of vendors across a range of criteria and business situations. Vendors within this NEAT analysis are: Accenture, Amdocs, Atos, CGI, Capgemini, Cognizant, HCL Technologies, HP Enterprise Services, Infosys, TCS, Tech Mahindra, Unisys, and Wipro. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
CMS in Telecoms/Cable/Satellite Sector
Dec 09, 2014 by Vicki JenkinsNelsonHall's NEAT for CMS in Telecoms/Cable/Satellite analyzes the performance of vendors offering CMS services specifically for that sector. The NEAT tool allows NelsonHall customers to assess the capability of vendors across a range of criteria and business situations. Vendors within this NEAT analysis are: Aegis, Alorica, Capita, Concentrix, EGS, Firstsource, HGS, Infosys, Minacs, Serco, Sitel, Sutherland, Sykes, Tata BSS, Tech Mahindra, Teleperformance, TeleTech, Transcom, transcosmos, Webhelp and Wipro. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
P&C Insurance BPO in the Automotive Sector
Dec 01, 2014 by NelsonHall AnalystNelsonHall's NEAT for P&C insurance BPO analyzes the performance of vendors offering P&C insurance BPO services specifically for the automotive sector. The NEAT tool allows NelsonHall customers to assess the capability of vendors across a range of criteria and business situations. Vendors within this NEAT analysis include: CSC, Cognizant, EXL, Genpact, Infosys, Innovation Group, MphasiS, Quindell, Sutherland, TCS, and WNS. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
MSP
Nov 14, 2014 by NelsonHall AnalystNelsonHall's Managed Service Programs (MSP) NEAT analyzes the performance of vendors offering outsourced MSP services. The NEAT tool allows NelsonHall customers to assess the capability of vendors across a range of criteria and business situations. Vendors within this NEAT analysis include: Advantage xPO, Alexander Mann Solutions (AMS), Allegis Global Solutions (AGS), Capita, Hudson, KellyOCG, Pontoon, Resource Solutions, TAPFIN, and Volt. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Transformational CMS
Oct 23, 2014 by NelsonHall AnalystNelsonHall's Transformational CMS NEAT analyzes the performance of vendors offering Transformational Customer Management Services. The NEAT tool allows NelsonHall customers to assess the capability of vendors across a range of criteria and business situations. Vendors within this NEAT analysis include: CCS Corp, Firstsource, HGS, Infosys, Sutherland, Teleperformance, TCS, Transcom, Transcosmos, and WNS. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Software Testing 2014
Sep 10, 2014 by Dominique RaviartNelsonHall's software testing NEAT analyzes the performance of vendors offering software testing IT outsourcing services. Vendors within this NEAT analysis include: Accenture, Amdocs, Atos, Capgemini, Cigniti, Cognizant, CSS Corp, EPAM Systems, HCL Tech, Infosys, L&T Infotech, Maveric, MindTree, Qualitest, SQS, Syntel, TCS, Tech Mahindra, Virtusa Polaris, Wipro. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Reference Data Management
Aug 21, 2014 by Andy EfstathiouNelsonHall's reference data management NEAT analyzes the performance of vendors offering reference data management outsourcing services. Vendors within this NEAT analysis include: Genpact, HCL Technologies, iGate, Infosys, MphasiS, NIIT Technologies, Syntel, Tata Consultancy Services, Wipro, WNS Global Services. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
MPHRO
Jul 29, 2014 by Amy GurchenskyNelsonHall's Multi-Process HRO NEAT analyzes the performance of vendors offering Multi-Process HRO services. The NEAT tool allows NelsonHall customers to establish the capability of each a number of vendors in a number of differing geographies and according to differing business situations. Vendors within this NEAT analysis include: Accenture, ADP Employer Services, Aon Hewitt, Capita, Genpact, HCL Technologies, HP, IBM, Infosys, Neeyamo, NGA Human Resources, Talent2, Tata Consultancy Services, Wipro Ltd, WNS Global Services, Xerox Services, Zalaris. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Payroll BPO 2014
Jul 22, 2014 by Elizabeth RennieNelsonHall's Payroll BPO NEAT analyzes the performance of vendors offering Payroll business process outsourcing services. The NEAT tool allows NelsonHall customers to establish the capability of each a number of vendors in a number of differing geographies and according to differing business situations. Vendors within this NEAT analysis include: ADP Employer Services, Aon Hewitt, Capita, Ceridian, CloudPay, Genpact, HP, Infosys, MidlandHR, NGA Human Resources, SafeGuard World International, SD Worx, Sopra, Talent2. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Legal Process Outsourcing 2014
Jul 15, 2014 by NelsonHall AnalystNelsonHall's legal process outsourcing NEAT analyzes the performance of vendors offering legal process outsourcing services. The NEAT tool allows NelsonHall customers to establish the capability of each a number of vendors in a number of differing geographies and according to differing business situations. Vendors within this NEAT analysis include: Infosys, Mindcrest,Exigent, Cobra Legal Solutions, Clutch Group, NewGalexy, Capita, LegalBase, Integreon, WNS Global Services, Capgemini and Quislex. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Recruitment Process Outsourcing
Feb 20, 2014 by Elizabeth RennieNelsonHall's RPO NEAT analyzes the performance of vendors offering recruitment processing outsourcing services. Vendors within this NEAT analysis include: ManpowerGroup Solutions, ADP RPO, IBM Kenexa, AllegisTalent2, PeopleScout, KellyOCG, Pinstripe & Ochre House (now Cielo), Futurestep, Hudson, Yoh, WilsonHCG, Alexander Mann Solutions. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
CMS in Retail Banking 2014
Feb 14, 2014 by Vicki JenkinsNelsonHall's CMS in retail banking BPO NEAT analyzes the performance of vendors offering customer management services outsourcing services to the retail banking sector. Vendors within this NEAT analysis include: Aditya Birla Minacs, Aegis, EGS, Firstsource, Infosys, Serco, Sitel, Teleperformance, trascosmos, Transcom, Wipro. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Property and Casualty BPO
Feb 05, 2014 by NelsonHall AnalystNelsonHall's P&C BPO NEAT analyzes the performance of vendors offering Property and Casualty business process outsourcing services. Vendors within this NEAT analysis include: CSC, EXL Service, Genpact, Infosys, Innovation Group, NIIT Tech, Sedgwick Claims Management, TCS, Wipro, WNS and Xchanging. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Multi-Channel CMS
Feb 03, 2014 by NelsonHall AnalystNelsonHall's Multi-Channel CMS NEAT analyzes the performance of vendors offering multi-channel customer management services. Vendors within this NEAT analysis include: HP, Infosys Serco, Sitel, Sutherland, West and Wipro. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Capital Markets BPO
Jan 30, 2014 by Andy EfstathiouNelsonHall's Capital Markets BPO NEAT analyzes the performance of vendors offering capital markets business process outsourcing services. Vendors within this NEAT analysis include: Cognizant, EXL Service, Genpact, HCL Technologies, iGate, Infosys, MphasiS, Syntel, TCS and Wipro. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Data Center Outsourcing
Jan 27, 2014 by NelsonHall AnalystNelsonHall's Data Center Outsourcing NEAT analyzes the performance of vendors offering data center services. Vendors within this NEAT analysis include: Atos, Capgemini, CGI, Dell, HCL, HP, TCS, Unisys and Wipro. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Learning BPO
Jan 22, 2014 by Gary BragarNelsonHall's Learning BPO NEAT analyzes the performance of vendors offering Learning business process outsourcing services. Vendors within this NEAT analysis include: Accenture, Aon Hewitt, Aptara, Capita, Expertus, Genpact, GP Strategies, HCL Tech, IBM, Infosys, Intrepid Learning Solutions, Mahindra Satyam, Neeyamo, NorthgateArinso, QA, Raytheon, Seertech, Talent2, TrainingFolk and Xerox. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Mortgage/Loan BPO
Dec 05, 2013 by Andy EfstathiouNelsonHall's Mortgage/Loan BPO NEAT analyzes the performance of vendors offering Mortgage/Loan business process outsourcing services. Vendors within this NEAT analysis include: Cognizant, CSC, EXL Service, Firstsource, Genpact, Infosys, TCS, HCL Tech, Wipro Ltd and WNS. Vendor revenues in this project are full Retail Banking BPO revenues. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
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Blog post results:
Conduent Launches FastCap to Improve Clients' Working Capital
Nov 03, 2022 by Rachael Stormonth[read more] 0 commentsConduent has launched FastCap to assist organizations in improving their working capital. FastCap is offered as a managed service leveraging its subject matter expertise in accounts payable and procurement and applying a set of tools (both proprietary and third party). These tools research and [...]
Capgemini Rebuilds Procurement Services to Address Key Challenges
Jun 01, 2021 by NelsonHall Analyst[read more] 0 commentsOne of the impacts of the pandemic has been a broad acceleration in enterprise digitalization initiatives, and organizations are looking for strategic partners to assist them in their digital transformation journeys. While digitalization is now top of mind even in procurement, historic[...]
How COVID-19 is Helping Procurement Departments Overcome Some Key Challenges
Sep 16, 2020 by NelsonHall Analyst[read more] 0 commentsIt is no surprise that COVID-19 is the main theme of virtual conferences such as Procurecon Indirect that focus on the procurement function. And at NelsonHall we are seeing that the pandemic has sparked a range of inquiries from procurement professionals about the art of what’s possible. O[...]
WNS Moves from P2P to Source-to-Pay with Denali Sourcing Services
Feb 02, 2017 by Rachael Stormonth[read more] 0 commentsWNS has just closed its acquisition of Denali Sourcing Services. An investment of around $40m, funded primarily with long-term debt, this is WNS’ largest acquisition in a decade (since that of Marketics Technologies, which enhanced its ability to offer offshore analytics services in [...]
NelsonHall Business Process Services Confidence Index Shows High Expectations for 2015
Apr 08, 2015 by John Willmott[read more] 0 commentsNelsonHall’s Business Process Services (BPS) Confidence Index is a quarterly index of confidence to monitor changes in industry confidence in the global business process services market. The objectives of the quarterly “BPS Confidence Index” are to identify: Whether the de[...]
Wipro Q3 FY14 Results: Making Progress, But Is it Catching Up?
Jan 17, 2014 by Rachael Stormonth[read more] 0 commentsWipro results this quarter show an ongoing improvement: topline growth is continues to improve and operating margin is the highest it has been for two years. Clearly, it still has a way to go to catch up with Indian growth rates (NASSCOM guided on 14% this FY), let alone with TCS. This quarter, Wipr[...]
TCS Q3 FY14 Results: TCS Continues to Pull Ahead - What are Its Growth Engines?
Jan 16, 2014 by Rachael Stormonth[read more] 0 commentsAnother very strong quarter from TCS, with no hint of the slight slowdown in growth that we have seen at Accenture (for its November quarter) and Infosys. If we look at where the growth is coming from: The more established ADM services (where Infosys took its eye of the ball in FY 13) contr[...]
Infosys Q3 FY 2014 Results: Traditional ADM Services Recover; PPS Businesses Yet to Make a Meaningful Contribution to Infosys 3.0
Jan 10, 2014 by Rachael Stormonth[read more] 0 commentsThere are clear positives to this quarter’s results from Infosys, and its share price certainly picked up (is now the highest since March 2012), though it continues to look to address a number of challenges, some of which are company-specific issues. This is the third quarter of improved to[...]
Xerox Analyst Conference: Key Takeaways about the Services Business
Nov 12, 2013 by Andy Efstathiou[read more] 0 commentsXerox Services has not operated its business at high efficiency over the past few years. It has been very late to offshoring, growing revenues internationally, and rationalizing its services businesses around a few key areas. The current five plank strategy is devised to address those challenges. Xe[...]
Cabinet Office on Track with Shared Services Strategy
Nov 04, 2013 by NelsonHall Analyst[read more] 0 commentsThe U.K. Cabinet Office recently briefed NelsonHall about progress with its shared services strategy. Shared services has been a recurring theme in the U.K. public sector’s drive for efficiency for many years. It has continued to rise in importance as a lever for cost savings in the public sec[...]
Accenture Awarded Five-Year ADM Contract by Zurich
Nov 04, 2013 by Rachael Stormonth[read more] 0 commentsAccenture has announced that in 2012 it was awarded a five-year application services contract by Zurich Insurance Group (Zurich) to streamline Zurich’s global finance IT. Services being provided by Accenture Finance and Risk Services include development, implementation and management of SAP-ba[...]
Accenture Shakes Up Procurement BPO Market with Acquisition of Procurian
Oct 03, 2013 by Rachael Stormonth[read more] 0 commentsAccenture announced today that it is to acquire Procurian, the largest procurement BPO pureplay globally, for $375m. Around Procurian 780 employees are expected to join Accenture on completion of the transaction, which is expected to close by the end of 2013. This is a major consolidation of the [...]
Infosys Announces Fiscal Q1 2014 Revenue Up 13.6% to $1,991m
Jul 12, 2013 by Rachael Stormonth[read more] 0 commentsAn encouraging quarter for Infosys after the disappointment of missing guidance last quarter. It is not possible to determine the precise level of organic growth (excluding Lodestone) as Infosys is folding some of its consulting capabilities into Lodestone Consulting: this has happened already in[...]
Accenture Awarded Multi-Tower BPO Contract by SSAB
May 02, 2013 by Rachael Stormonth[read more] 0 commentsAccenture's seven-year BPO contract with Swedish steel manufacturer SSAB announced this week will see it providing accounts payable, accounts receivable, some CMS activities as well as operational procurement, sourcing and category management for selected country operations in Europe. Ac[...]