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U.S. Sourcing Manager Perceptions of BPO

Case Study

by John Willmott

published on Oct 21, 2006

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Report Overview:

Report Outline:

Evaluates U.S. sourcing managers' attitudes towards BPO sourcing and identifies those factors required to increase the rate of BPO service adoption.

The report identifies:

  • Adoption rates for BPO and captive centers within U.S. sourcing evaluations
  • Reasons why BPO is adopted and why BPO is currently rejected as a sourcing option
  • How sourcing managers would allocate 100 offshore BPO personnel by country
  • Perceived strengths and weaknesses of individual offshore geographies.

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