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BPO - Advantages, Risks & Opportunities

Case Study

by

published on Jan 21, 2003

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Report Overview:

Report Outline:

NelsonHall has launched the latest version of its BPO market assessment. In addition to identifying, the key BPO opportunities by sector for 2002, the study identifies:

  • Which BPO services do executives plan to purchase in 2002?
  • What is the pattern of demand by sector?
  • What vendor capabilities are needed to take advantage of these considerable opportunities?
  • How are my competitors now addressing this market?
  • What principal business issues are companies facing in 2002?
  • What are the principal business initiatives planned for 2002 by sector?
  • How satisfied are executives with current process effectiveness and efficiency?
  • What geographic coverage is required by vendors?
  • What are clients' vendor selection criteria?
  • What are client attitudes towards use of offshore services?

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