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BPO & Captive Service Delivery from South Africa

Market Analysis

by John Willmott

published on May 10, 2011

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Report Overview:

Report Outline:

Contains the slides from NelsonHall's "BPO & Captive Service Delivery from South Africa" webinar in May 2011.

The presentation includes:

  • An overview of the role of South African BPO & captive service delivery
  • A case study of outsourced contact centre operations
  • Case study of Shell's captive supporting its Continental European operations.

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