Vendor Analysis
published on Mar 11, 2014
Report Overview:
Northgate Public Services (NPS) is the public sector arm of Northgate Information Solutions Ltd (Northgate IS). NPS' principal activity is IT, with the company selling a portfolio of software applications including revenue and benefits processing and housing.
Who is this Report for:
NelsonHall's Vendor Assessment of Northgate Public Services' (NPS) public sector shared services outsourcing profile provides a comprehensive view of the company's offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of shared services to the public sector and identifying vendor suitability
- Vendor marketing, sales and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the public sector outsourcing services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of NPS public sector shared services outsourcing offerings, capabilities, and market and financial strength, including:
- Identification of the company's service-specific strategy, emphases and new developments
- Service-specific revenue estimates
- Analysis of the company's offerings and key service components
- Analysis of the company's approach to, and locations for, service delivery
- Analysis of the company's strengths, weaknesses and outlook.
Key Findings & Highlights:
In the BPO segment, NPS specializes primarily in industry specific services such as revenues and benefits processing, as well as front-office services. To a smaller extent, it also provides HR and F&A services. NPS clients include 98% of local authorities which it supports through its various contracts including the Blue Badge Improvement Scheme.
NPS' approach to BPO service delivery hinges around shared services. It has established a number of strategic shared services delivery centers in the U.K. which provide revenue and benefits and other industry specific services, and is planning to open a further two centers to scale its delivery capabilities.