Reports related to

• transcosmos - Marketing BPS

  Jul 15, 2015 | Vendor Analysis by NelsonHall Analyst

  transcosmos made its move into marketing BPS in 1995/96, with website development and maintenance as an add-on to helpdesk services. The company moved into smart device and social media support in 2010. [...]

  view this reportdownload abstract

• HCL - Marketing BPS

  Jul 14, 2015 | Vendor Analysis by NelsonHall Analyst

  HCL entered the marketing BPS market in 2010, initially in support of an existing ITO client for which it was implementing a digital marketing platform across Europe. Once the platform was integrated, HCL undertook a single country proof of concept BPS campaign in support of the client's UNICA based promotional campaigns. Following the proof of con [...]

  view this reportdownload abstract

• Concentrix - Marketing BPS

  Jul 13, 2015 | Vendor Analysis by NelsonHall Analyst

  Concentrix began providing marketing BPS in 2007 with a large Korean multinational high-tech client; services included digital content management and translation. This offering has now expanded to include digital marketing strategy, interactive design, digital asset management, campaign management, social media support, analytics and sales enableme [...]

  view this reportdownload abstract

• HGS - Marketing BPS

  Jul 13, 2015 | Vendor Analysis by NelsonHall Analyst

  Hinduja Global Services (HGS) began its operations as Hinduja TMT in Bangalore in 2000. Its first client was a Fortune 100 U.S. based healthcare insurer for which Hinduja TMT was providing claims adjudications work. [...]

  view this reportdownload abstract

• WNS - Transformation in Insurance

  Jul 10, 2015 | Vendor Analysis by NelsonHall Analyst

  This NelsonHall vendor assessment analyzes WNS' offerings and capabilities for transformation in insurance BPS. WNS is one of a number of insurance BPO providers analyzed in this comprehensive industry analysis. [...]

  view this reportdownload abstract

• EGS - CMS in Healthcare (Payer and Provider Support)

  Jul 08, 2015 | Vendor Analysis by NelsonHall Analyst

  EGS is a global customer service organization, delivering outsourced solutions for customer and financial care. It employs ~40 in ~70 locations in 10 countries. EGS' customer management services (CMS) include answering product related enquiries, technical support, up-sell/cross-sell, and social media support. Its financial care includes accounts re [...]

  view this reportdownload abstract

• EXL - CMS in Healthcare (Payer and Provider Support)

  Jul 08, 2015 | Vendor Analysis by NelsonHall Analyst

  EXL Service Holdings, Inc. (EXL) is a business process outsourcing (BPO) vendor that was established in 1999. It is a publicly traded company headquartered in New York. [...]

  view this reportdownload abstract

• Sitel - CMS in Healthcare (Payer and Provider Support)

  Jul 08, 2015 | Vendor Analysis by NelsonHall Analyst

  Sitel is a pure-play customer management services (CMS) company headquartered in Nashville, Tennessee (U.S). Sitel currently employs 58k in 110 centers located in 23 countries. [...]

  view this reportdownload abstract

• Teleperformance - CMS in Healthcare (Payer and Provider Support)

  Jul 07, 2015 | Vendor Analysis by NelsonHall Analyst

  The Teleperformance Group (Teleperformance) is a French headquartered company offering outsourced customer management services (CMS) and customer relationship management (CRM). It was founded in 1978 and was listed on the Paris stock exchange in 1987. [...]

  view this reportdownload abstract

• BPS Opportunities in the Pharmaceuticals Sector: 2015

  Jul 02, 2015 | Market Analysis by John Willmott

  NelsonHall's "BPS Opportunities in the Pharmaceuticals Sector: 2015" report is a comprehensive market assessment report designed for: Sourcing managers investigating sourcing developments within the pharmaceuticals sector Vendor marketing, sales and business managers developing strategies to target business process service (BPS) opportunities with [...]

  view this reportdownload abstract