Reports related to

• Sitel - CMS in Telecommunications/Cable/Satellite

  Jan 05, 2015 | Vendor Analysis by NelsonHall Analyst

  Sitel is a pure-play customer management services (CMS) company headquartered in Nashville, Tennessee (U.S.). It is a privately owned company, and was formed in 1985 when Softbank Services Group was acquired by Toronto based Onex Corporation and combined with North Direct Response Inc., a Canadian outsourced customer service provider. Onex is Sitel [...]

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• Sykes - CMS in Telecommunications/Cable/Satellite

  Jan 05, 2015 | Vendor Analysis by NelsonHall Analyst

  Sykes Enterprises (Sykes) is a U.S. based company with headquarters in Tampa, Florida. It offers outsourced customer management services (CMS), primarily in support of the communications, financial services, technology, healthcare, travel and retail industries. Sykes has an emphasis on providing inbound technical support and customer care. [...]

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• TeleTech - CMS in Telecommunications/Cable/Satellite

  Jan 02, 2015 | Vendor Analysis by NelsonHall Analyst

  TeleTech is a U.S. based company with headquarters in Englewood, Colorado. It offers outsourced customer management services (CMS), contact center technology, and strategy consulting. It was founded in 1982 by its current CEO, Kenneth D. Tuchman. [...]

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• Targeting WAHA CMS

  Dec 23, 2014 | Market Analysis by NelsonHall Analyst

  NelsonHall's market analysis of WAHA CMS consists of 74 pages. [...]

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• Sutherland - WAHA Services

  Dec 19, 2014 | Vendor Analysis by NelsonHall Analyst

  Sutherland first began offering WAHA in 2006, although it was not separately branded or pushed internally, nor did it have a dedicated program head. In December 2013, Frank Kelly was brought in from a competitor in order to head up Sutherland's WAHA business. Since then, Sutherland's WAHA service has been rebranded CloudSource, and has broken out a [...]

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• Teleperformance - WAHA Services 2014

  Dec 19, 2014 | Vendor Analysis by NelsonHall Analyst

  Teleperformance started its WAHA practice in 2006; at this stage it shifted fifty top performing agents from its brick and mortar operations in Columbus and Salt Lake City to a work from home environment. Following this, Teleperformance began a dedicated WAHA hiring practice in order to target specific WAHA dedicated agents, and by mid 2009 its WAH [...]

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• Sykes - WAHA Services

  Dec 18, 2014 | Vendor Analysis by NelsonHall Analyst

  Sykes initially entered the WAHA market in mid 2011 in an effort to provide flexible staffing to clients with volatile demand peaks. [...]

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• Sitel - WAHA Services 2014

  Dec 16, 2014 | Vendor Analysis by NelsonHall Analyst

  Sitel began using work at home agents from 2008 for a single client, through a hub and spoke model from its Las Vegas and Halberg contact centers. Since 2008, the initial pilot has grown both in size and scope, and now encompasses more diverse lines of business. [...]

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• LiveOps - WAHA Services

  Dec 15, 2014 | Vendor Analysis by NelsonHall Analyst

  LiveOps is positioned as a direct response CMS BPO vendor to handle on demand spikes in call volumes from clients in the insurance, financial services and retail verticals. All agents are self-employed "entrepreneurs", and are not obliged to fulfill any weekly hourly obligations. [...]

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• Swiss Post Solutions

  Dec 12, 2014 | Vendor Analysis by Rachael Stormonth

  Swiss Post Solutions (SPS) is a wholly owned subsidiary of Swiss Post, the national postal authority of Switzerland and the third largest employer in Switzerland. SPS is one of four SBUs in Swiss Post's Post CH Ltd division. [...]

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