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  • Comdata: How Customer Insights Are Transforming CX in Retail & CPG

    Aug 05, 2019, by Ivan Kotzev

      A common theme in the upcoming NelsonHall CX Services in Retail & CPG report is the increasing need by sector clients to generate and operationalize insights from their customers. Technology has shifted the power to consumers who are less loyal to brands and change their buying behavior more frequently, creating micro-segments. However, while having a wealth of data such as cu[...]

  • Concentrix Acquires Convergys, Becomes Second Largest CX BPS Player Globally

    Jun 29, 2018, by Ivan Kotzev

    With its Q2 results yesterday, SYNNEX, the parent company of Concentrix, announced its intention to acquire Convergys, the second largest CX services provider and a public company with ~$2.8bn annual revenues. SYNNEX will pay ~ $2.43bn (includes $26.50 per share and repayment of $315m net debt). The transaction is expected to close by the end of 2018. The largest CX Services provider in Nor[...]

  • Reshuffle in the European Customer Management Services Market: Comdata Acquires French Provider B2S

    Jul 05, 2017, by Ivan Kotzev

    On June 8th, Italian BPS provider Comdata announced the acquisition of the French group Izium, which includes the CMS provider B2S, for ~€200m. The acquisition will be the first entry for Comdata in France and will lift the company to a top 5 CMS provider in Europe with estimated proforma revenues of ~€750m for 2017. Entry into a mature and healthy French CX market Under the de[...]

  • Concentrix to Acquire Minacs in Latest Big M&A Deal to Rock the CMS Top 10

    Jul 12, 2016, by Ivan Kotzev

            Yesterday, SYNNEX Corporation, the $13.3bn parent company of Concentrix, announced it is acquiring Minacs for $420m. The acquisition brings approximately $400m of revenue and $0.53 per share non-GAAP earnings. Minacs adds to Concentrix ~ 21k employees, 15k seats and 35 centers in Canada, U.S., India, LATAM, Europe, and the Philippines. The combined Concentrix/M[...]

  • Risk & Reward: The Rise of the Turkish CMS Market

    Nov 03, 2015, by Ivan Kotzev

    Webhelp recently entered the Turkish CMS outsourcing market with the acquisition of Callpex, a move that is set to bring an additional €20m (~$20m) in annual revenue against its global revenue of ~$648m (2014 NelsonHall estimate). Callpex has 2,000 employees and 40 clients, and will bring with it logos in the BFSI, telecom, travel and automotive sectors, primarily in the domestic market. Thes[...]

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