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OneSource Virtual– Cloud & Multi-Process HR Services

Vendor Analysis

by NelsonHall Analyst

published on Oct 31, 2018

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Report Overview:

An analysis of OneSource Virtual's cloud & multi-process HR services businesses.  Its multi-process HR services include workforce administration, HR data administration, payroll, compensation administration, recruitment services, learning and development, performance management, and helpdesk support. Its cloud-based HR services include consulting, implementation services, and AMS support.  

Who is this Report for:

NelsonHall’s cloud and multi-process HR services vendor assessment for OSV is a comprehensive assessment of OSV’s cloud and multi-process HR services offering and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of cloud and multi-process HR services and identifying vendor suitability for cloud and multi-process HR services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the cloud and multi-process HR services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of OSV’s cloud and multi-process HR services offering, capabilities, and market and financial strength, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

OneSource Virtual (OSV), founded in 2008 and headquartered in Dallas, Texas, is a BPaaS and professional services organization, focusing its offering exclusively around Workday.

Across its business, OSV supports ~638 clients and serves ~2.9m employees.

OSV’s cloud and multi-process HR BPaaS services include: 

  • Consulting services
  • Deployment services
  • AMS  
  • HR BPaaS, including: Workforce admin, Payroll, Tax services, Garnishments, Benefits administration, Cobra administration, ACA services, Unemployment claims administration, Social services verifications
  • Workday helpdesk/call center
  • Robotic Process as a Service (RPaaS)
  • OSV also provides compensation planning and performance management.

OSV exclusively provides its multi-process HR BPaaS services on the Workday platform, either leveraging the client’s previously deployed Workday platform or implementing the platform for its clients.

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Delivery Capability and Partnerships
  • Target Markets
  • Strategy
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook

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