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Unisono - CX Services in Energy and Utility

Vendor Analysis

by Ivan Kotzev

published on Oct 31, 2018

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Report Overview:

This NelsonHall vendor assessment analyzes Unisono's offerings and capabilities in CX Services in Energy and Utility.

Who is this Report for:

NelsonHall’s Customer Experience Services in Energy and Utility on Unisono is a comprehensive assessment of Unisono’s offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CXS and identifying vendor suitability for CXS RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Unisono customer experience services offerings and capabilities, and market and financial strengths in the energy and utility sectors, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery sites.

Key Findings & Highlights:

In energy and utility, Unisono provides B2B and B2C services such as multilingual customer care, technical support, claims management, inbound and outbound sales, retention services, social media support, collections, billing, order processing and fulfillment. It also offers industry-specific back-office services.

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Delivery Capability and Partnerships
  • Delivery Capability
  • Platforms and Intellectual Property
  • Commercial Model
  • Target Markets
  • Strategy
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook

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