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Next Generation Supply Chain Management BPS

Market Analysis

by Janet Irwin

published on Nov 12, 2018

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Report Overview:

NelsonHall's market analysis of Next Generation Supply Chain Management BPS consists of 49 pages.

Who is this Report for:

NelsonHall’s “Next Generation Supply Chain Management BPS” report is a comprehensive market assessment report designed for:

  • Sourcing managers and operations executives investigating developments within the supply chain management services market
  • Vendor marketing, sales and business managers developing strategies to target service opportunities within the supply chain management services market
  • Financial analysts and investors specializing in the business process and operations transformation services sector.

Scope of this Report:

The report analyzes the global market for supply chain management BPS and addresses the following questions:

  • What is the shape of the current and future market for supply chain management (SCM) BPS?
  • What is the size and growth of the SCM BPS market?
  • What are the major operational challenges faced within supply chains?
  • How are customer requirements changing within this market?
  • What benefits are being achieved from SCM BPS services?
  • Who are the leading vendors in this market and what are their market shares?
  • How are vendor offerings and delivery capabilities changing to meet emerging market needs?
  • What are the vendor challenges and critical success factors in this market?

Key Findings & Highlights:

NelsonHall's market analysis of Next Generation Supply Chain Management BPS consists of 49 pages.

The market for SCM BPS is changing, driven by a number of trends. These include needs for:

  • A more holistic view of the supply chain
  • Improved supply chain analytics and visibility
  • Better forecasting based on real-time data instead of historical ordering patterns
  • Touchless order process management
  • Bolt-ons for existing ERP systems to consolidate and aggregate data from various input channels and platforms
  • Positioning the SCM function as a critical mechanism in achieving revenue growth
  • Improvement in stock levels and a move towards

Table of contents:

Table of contents:

  • 1. Introduction
  • Vendor SCM BPS covers demand planning through after-sales support
  • 2. Changing Shape of Next Generation SCM BPS
  • The current SCM BPS market remains driven by order management cost reduction and improved demand forecasting…..
  • …with the future digitalization of the SCM BPS market moving to touchless order processing and use of blockchain to manage supply chain integrity
  • 3. Customer Requirements
  • SCM functions currently reactive and over-reliant on historical information
  • Organizations are looking to outsource SCM services to achieve better visibility and performance
  • Organizations are changing how they outsource, putting more of the onus of investing in development on the vendors
  • Next gen SCM BPS is typically delivering order delivery cycle time reduction of 15-20% and improvements in forecast accuracy of 10%-30%
  • Arvato reduced costs in product serialization for pharmas in response to the EU Falsified Medicines Directive
  • Capgemini assisted FMCG company with ~400 brands & ~$63bn annual revenue in achieving ~10-20% improvement in forecast accuracy across product lines
  • Capgemini assisted multinational medical device, pharma & CPG company with ~$70bn annual revenue in achieving ~$7m in external manufacturing operational savings over 5 years
  • Exertis reduced air freight costs ~50% for a French multinational energy management corporation with $28bn annual revenue
  • Genpact reduced inventory by ~50% for a hi-tech client with ~12 factories, ~400 channel partners and ~10 demand forecasting units
  • GEP synchronized demand forecasting & production planning for a $6bn global chemical company driving annual cost saves of ~$500m
  • Infosys achieved ~$75m cost reduction in order management for a global leader in hardware & network equipment manufacturing
  • OnProcess Technologies drove ~$3m in annual cost savings for a global oncology radiation treatment OEM with ~$1.3bn annual revenue
  • TCS generated direct revenue of ~7.8m with rebilling process of nonreturned parts for a Fortune 50 global conglomerate’s healthcare diagnostic image media business in the U.S. & Canada
  • Tech Mahindra reduced TAT for customer orders by ~30% for a large telecom company
  • Wipro delivered ~36% ROI by automation or order management for a large telecom equipment manufacturer
  • WNS assisted a Fortune 500 cosmetics company in achieving ~20% reduction in order delivery cycle times
  • 4. Market Size and Forecast
  • North America and EMEA currently account for ~90% of the SCM BPS market with strong growth also expected in APAC
  • CPG & retail will remain the dominant sector for SCM BPS through 2022
  • 5. Vendor Market Shares
  • The global SCM BPS market is led by Arvato, followed by TCS, Infosys, Genpact, Wipro, Accenture, HCL Technologies, & OnProcess….
  • ….challenged by DXC Technology, Cognizant, EXL Service, Capgemini, Tech Mahindra, Sutherland, GEP, and IBM
  • The North American SCM BPS market is led by TCS, Wipro, Infosys, Arvato, HCL Technologies, OnProcess, Accenture, & Cognizant
  • ….followed by DXC Technology, Genpact, Sutherland, Capgemini, Tech Mahindra, GEP, and IBM
  • The EMEA market is led by Arvato, TCS, Genpact, EXL Service, Accenture, Infosys, DXC Technology, Capgemini, & Tech Mahindra….
  • ….followed by HCL Technologies, OnProcess, GEP, Exertis, and Sutherland
  • 6. Delivery in Next Generation SCM BPS
  • 84% of SCM BPS delivery personnel are based offshore, predominantly in India
  • Proprietary tools used in SCM BPS include platforms for dashboards and analytics…..
  • …demand forecasting and promotion effectiveness…..
  • …..master data, order and logistics management….
  • …..service and shopfloor support as well as more general-purpose automation and AI platforms
  • Key elements of Next Gen SCM BPS include automation, cognitive/machine learning….
  • ….Social media insights, mobile-enabling, and drone-based warehouse management
  • …with blockchain and connected operations becoming key to the future
  • 7. Challenges and Success Factors
  • Key vendor success factors include deep domain expertise combined with ability to reinvent supply chain processes using analytics, ML, and blockchain…
  • …while the biggest challenges for SCM services vendors include acquiring onshore SMEs and moving beyond consulting & project assignments
  • Appendix I
  • Vendors Researched

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